Director, Global Order-to-Cash Transformation

Details

About Anthropic

Anthropic’s mission is to create reliable, interpretable, and steerable AI systems. They want AI to be safe and beneficial for users and for society.

About the Role

Anthropic is looking for an operational leader to partner with engineering and finance/accounting operational leaders to transform Anthropic’s global order-to-cash (O2C) function. The business is scaling faster than the processes and systems that support it, across direct enterprise contracts, consumption-based commercial models, and third-party cloud marketplaces.

This role helps drive end-to-end redesign of:

• how orders are structured and provisioned
• how transactions flow through systems
• how revenue is billed and recognized
• how the end-to-end flow stays controlled and auditable as volume compounds

This is a builder’s role with a broad remit. The role will help set the multi-year Global O2C roadmap and manage critical aspects including designing front-to-back processes, standing up automation and AI-driven tooling where manual work doesn’t scale, and facilitating programs that cut across Finance, Go-to-Market, Legal, Accounting, Tax, and Engineering.

Responsibilities

Global O2C Strategy & Transformation

• Contribute to the vision, roadmap, and execution of Anthropic’s global order-to-cash transformation, spanning order management, provisioning, billing, invoicing, collections, and revenue recognition
• Assess the current state end-to-end, identify structural constraints on scale, and sequence a prioritized program of work with clear milestones, owners, and measurable outcomes
• Build operating metrics and reporting that make O2C performance legible to leadership (cycle times, error and rework rates, touchless transaction rates, revenue leakage, cost to serve)
• Serve as the senior operational voice in commercial and pricing workflows, translating what the business wants to sell into what can be transacted, billed, and recognized

Process Design & Operational Excellence

• Design scalable, controlled processes from the ground up using structured process design and continuous improvement methodology
• Standardize and harmonize O2C processes globally across regions, entities, channels, and business models, eliminating one-off exception handling
• Establish operating rhythms, escalation paths, and service levels across the quote-to-cash lifecycle with documentation that scales with team and transaction volume
• Build the operational infrastructure to absorb order-of-magnitude growth without proportional headcount increase
• Build compliance monitoring into the systems, including SOX controls, so controls scale with volume rather than headcount

Systems, Automation & AI

• Drive O2C systems architecture and roadmap in partnership with O2C Leadership, Engineering, and GTM Systems: define requirements, prioritize investment, and focus on scalable solutions rather than point fixes
• Deploy AI and automation to drive leverage across the function, including automated exception handling and reconciliation, self-service reporting and anomaly detection, and continuous (not sample-based) control monitoring
• Lead global automation strategy and evaluation across billing, contracting, and ERP platforms; drive implementations and migrations

Cross-Functional Leadership

• Drive alignment and results across Revenue Accounting, Deal Desk, GTM Systems, Sales Operations, Legal, Tax, Treasury, and Engineering, influencing outcomes without relying on direct authority
• Partner with operations teams to set standards, develop talent, and scale capacity through employees, contractors, and partners
• Communicate progress, trade-offs, risks, and decisions crisply to executive stakeholders; surface issues early with a recommended path forward

Requirements

• 10+ years of progressive experience leading operational transformations within Revenue Operations, Billing Operations, or other finance operational teams at high-growth SaaS/technology companies, including cross-functional leadership
• Expert understanding of process design, cross-functional project management, and scaling systems—using AI to drive automation, reporting, and compliance
• Project management certification (PMP) or Lean Six Sigma Black Belt
• Expert understanding of quote-to-cash processes for SaaS across subscription and consumption-based business models (B2B products)
• Extensive experience with contracting systems, billing platforms, and ERP systems, including: Salesforce, Stripe, NetSuite, Oracle, Workday Financials, Zuora
• Proven track record leading large-scale strategic and automation initiatives end-to-end (business case through implementation and adoption)
• Experience building and developing operations teams
• Bachelor’s degree in Accounting, Finance, Business, Engineering, or a related field

Strong candidates may also have

• Experience serving both B2C and B2B customers, especially consumption-based/subscription billing models through collections
• Experience with go-to-market, deal desk, and revenue operations organizations
• Experience designing and implementing processes with robust internal controls, segregation of duties frameworks, and flow of financial transactions in high-growth environments
• Understanding of AI industry business models and enterprise customer needs

Compensation

Annual Salary: $230,000 - $300,000 USD

Logistics

• Minimum education: Bachelor’s degree or an equivalent combination of education, training, and/or experience
• Location-based hybrid policy: expects all staff to be in one of their offices at least 25% of the time; some roles may require more time in offices
• Visa sponsorship: They do sponsor visas, but they may not be able to sponsor for every role/candidate; if offered, they will make every reasonable effort to get you a visa and retain an immigration lawyer to help with this