Director, Social Media & Online Reputation

Details

Brief info about Vinted

Our mission is to make second-hand the first choice, and we're looking for people who want to help us get there. Every day, we work together to help our members buy and sell pre-loved clothing and lifestyle items, giving each piece a second life – or even a third.
The Vinted Group is made up of three business units that support this mission:

Vinted Marketplace is Europe’s leading platform for second-hand fashion and a go-to destination for all kinds of pre-loved items, with a growing range of categories. Our platform connects millions of members across 20+ markets, helping great items find a new life.

Vinted Go enhances the shipping experience with a vast network of over 500,000 pick-up and drop-off points, partnering with more than 60 carriers across Europe, with added services like item verification for peace of mind on high-value pieces.

Vinted Pay is the newest part of the Vinted Group, dedicated to bringing secure, reliable payments to buyers and sellers across Europe. Seamlessly integrated into the Vinted app, it helps keep every transaction safe, efficient, and easy for our members.

Founded in 2008 in Lithuania, Vinted began as a way for friends to find new homes for clothes they no longer needed. In 2019, we became Lithuania's first unicorn! Today, our headquarters remain in Vilnius, and we've grown with offices across Europe, supported by a team of over 2,000 people.

Information about the position

Vinted is looking for a strategic, social-first leader to own how we show up in public conversation — across our owned social channels, our corporate website and newsroom, and the real-time platforms where our reputation is made and defended.

You'll lead the strategy, systems, and team that grow Vinted's organic reach and engagement while protecting and strengthening our online reputation. This is a highly visible role combining hands-on content leadership with the judgment to guide the business through reputation-sensitive moments — partnering closely with Communications, Marketing, and executive stakeholders, and growing a team capable of scaling with the company.

In this position, you’ll

• Own the strategy and output of Vinted's global organic social channels, creating social-first content that grows reach, engages, entertains, and builds brand affinity — balancing high-level strategy with hands-on production oversight and testing bold ideas against performance data
• Lead community management across our channels, ensuring every interaction reflects Vinted's voice and values
• Support LinkedIn and executive content, helping leadership build credibility and visibility in the industry
• Develop and lead Vinted's online reputation strategy: social listening, sentiment analysis, and early-warning systems that flag trends and risks before they escalate, plus building the escalation pathways and decision protocols to act on them
• Serve as an alert system for the wider business — surfacing risks and opportunities, and making sure campaigns are landing well in social
• Partner with the Communications team on issues, responses, and emerging narratives, balancing speed, transparency, and brand values, and act as a trusted advisor to senior stakeholders on reputation-sensitive situations
• Manage Vinted's corporate website, newsroom, and editorial content, supporting thought leadership and corporate storytelling with consistent, on-brand quality content
• Lead, develop, and grow a best-in-class social team; manage external agencies and freelancer relationships as needed
• Partner closely with Marketing, and Communications to align our editorial approach, and ensure ensure alignment across campaigns, channels, and messaging
• Deliver executive-level reporting and recommendations on reputation health, sentiment, and content effectiveness

About you

• Experience across social/digital media, communications, and online reputation management, ideally at a major consumer brand, platform, or high-growth organization, or media company

• Proven track record growing social communities and reach over time

• Deep expertise in social reputation management, including navigating complex or high-visibility issues and crises, and building scalable frameworks and governance models to manage that risk

• A creative portfolio or track record showing work that resonates in culture and drives measurable business growth

• Excellent judgment on content, tone, and editorial decisions

• Strong people leadership experience — hiring, coaching, and developing a team

• Exceptional written and verbal communication skills, with the ability to influence stakeholders at every level, including executives

• Deep fluency across TikTok, Instagram, YouTube, LinkedIn, Reddit, and emerging platforms

• Experience with social listening, sentiment analysis, and reputation intelligence tools

• Fluency with data

• Familiarity with executive positioning, thought leadership, and employer brand programs

• Experience in consumer tech, marketplaces, or platform businesses operating across multiple markets is a plus

Work perks

• The opportunity to benefit from our share options programme
• 25 working days of holiday
• Access to all the tools & tech needed for work
• Home office support: we provide IT workstation equipment and a personal budget of up to €540 for home workplace furniture
• Private health insurance
• Confidential Employee Assistance Program (EAP) for you and your family
• Frequent team-building events
• A personal monthly budget for shopping on Vinted
• A dog-friendly office
• In Vilnius office: Gym & in-house meals at friendly prices
• In Kaunas office: a monthly lunch allowance, and a once-a-week provided in-house lunch and breakfast

Working at Vinted

Workation policy

Better balance holidays with workdays by working remotely! Up to 90 days per year in the EU, of these, 21 days can be spent globally. For non-EU citizens, it's 21 days worldwide. This can be combined with time off for vacation or personal time.

Individual learning budget

Each year, you’ll be given a learning budget (starting at €3,000), and a total of up to 10 working days over a 2-year period to support your personal and professional development.

Hybrid work

Our hybrid model, with 2 recommended office days a week, gives you and your team the flexibility to decide if and when you want to work from home, and when to catch up in person.

Equal opportunity

We welcome applications from everybody, regardless of your background, identity, or life experiences. Job openings come with guides, not checklists. If you’re excited about a role, but don’t identify with every point in the ‘About you’ section, apply anyway – you might still be the perfect match!

The gross monthly salary range for this position is: €5.500 — €7.450 EUR