Engineering Manager, Payments (AirCover Insurance Platform)

Details

AirCover protects Airbnb hosts and guests, including Host liability insurance, Experiences liability insurance, and Host damage protection. The Engineering Manager for the AirCover Insurance Platform will lead the system that enables Airbnb to launch, price, enroll, and service insurance products in new regions, while supporting experimentation to improve coverage rates.

The role leads a team of senior and staff backend engineers through the platform's next phase: evolving from region-by-region builds to a configurable, globally scalable platform, and from ad hoc tests to a rigorous experimentation engine. The team partners with Product, Design, Data Science, Legal, Insurance, Finance, and teams across Airbnb that depend on AirCover.

Responsibilities

• Scale the insurance platform to new countries and products by making regulatory, pricing, coverage, and enrollment rules configurable rather than rebuilding them for each region.
• Build the experimentation foundation that enables Product and Data Science to test coverage offers, pricing, placement, and messaging, and measure their effect on attach rate.
• Deliver a multi-year platform roadmap and global rollout on a fast-growing team with greenfield opportunities.
• Apply data and LLM-driven automation where it improves coverage decisions, quality, and the Host and guest experience.
• Grow a team that owns initiatives end to end in an inclusive environment that values well-being and sustainable engineering practices.
• Define the long-term technical strategy and architecture for the AirCover insurance platform.
• Partner with Product, Data Science, Legal, and Insurance leaders to set priorities across regional expansion, attach-rate growth, and platform reliability.
• Lead the team in building reliable, auditable, and scalable systems for policy and coverage management, enrollment, pricing inputs, and experimentation.
• Own the team roadmap, technical direction, and operational health, including incident response and on-call quality.
• Align stakeholders and adjacent teams on shared standards and a common platform approach.
• Work with data scientists and ML engineers to incorporate insights and models into experimentation.
• Stay close to the code through design and code reviews.
• Hire, mentor, and develop engineers and support their career growth.

Requirements

• 10+ years of relevant experience in the technology industry, including 5+ years as an Engineering Manager owning large-scale software systems.
• Track record of setting and maintaining multi-year technical direction on a live, business-critical platform, including leading a major re-architecture or multi-region expansion while continuing to deliver.
• Deep expertise in backend platforms, distributed systems, and high-availability services.
• Experience with insurance, payments, fintech, or other regulated domains is a strong plus.
• Strong product judgment exercised through data, including running experiments and using measurement to improve conversion or attach rate.
• Experience managing and growing senior and staff engineers and creating an environment where they own initiatives end to end.
• Strong communication and influence with technical and non-technical partners, including Legal, Finance, and Operations.
• Proven track record of fostering a culture of Diversity and Belonging within the organization and across the technology community.

Location

This position is US remote eligible. The role may include occasional work at an Airbnb office or attendance at offsites, as agreed with the manager. The employee must live in a state where Airbnb, Inc. has a registered entity. If employed by another Airbnb entity, the recruiter will provide information about eligible states.

Benefits

The role may be eligible for bonus, equity, benefits, and Employee Travel Credits. Airbnb provides reasonable accommodations throughout the recruitment process for applicants with disabilities.