Hardware Product Manager, Consumer Commerce

Details

About the Team

Like every team at OpenAI, the Marketing team contributes to our broader mission of ensuring responsible and widespread adoption of artificial intelligence. The team develops and executes strategies that drive awareness, engagement, and usage for OpenAI’s products and platform. They take a data-driven approach to understand customers' needs and challenges and partner closely with Product, Engineering, Research, Comms, and Design teams to create a cohesive customer experience across channels.

About the role

As the Product Manager for OpenAI's consumer hardware ecommerce platform, you will manage the product roadmap and be accountable for the business impact and customer success of the ecommerce experience used to discover, purchase and service OpenAI's consumer hardware products.

You will understand the needs and experiences of customers and cross-functional partners and translate them into a compelling roadmap and clear product requirements. You will write robust requirements, prioritize the backlog, and work closely with engineering teams to deliver and test high-quality software.

The role requires a strong product mindset; a combination of business savvy, customer centricity, and technical knowledge. The team is looking for product managers passionate about the customer journey and able to understand complexities of system integrations and operational impacts.

Responsibilities

• Set the vision, roadmap, and direction for OpenAI's consumer hardware ecommerce platform.
• Think globally about the total business and how to best support organizational priorities and growth.
• Lead the planning, scoping, and prioritization of projects to achieve goals.
• Define and guide the roadmap for a unified commerce experience that brings together consumer hardware purchases and software subscriptions, covering customer-facing experience and backend systems (billing, fulfillment, operational requirements).
• Gather requirements, determine features, write product specifications, refine feedback, help write test plans, manage the backlog, and ship quickly.
• Build strong partnerships with marketing, operations, customer support, finance, legal, and engineering teams to drive execution of roadmap initiatives and performance targets.
• Represent the team with partners and senior company leaders to align resources and prioritization.
• Foster an environment that enables engineering teams to move quickly while maintaining high quality standards.
• Utilize technology, tools, and operational knowledge to implement projects that drive growth and advocate for technical and platform investments that improve the customer experience.
• Assess the impact of technical changes to the ecommerce experience and make decisions based on customer experience, business impact, operational considerations, and engineering capacity.

Requirements

• 6+ years of ecommerce product management experience.
• Robust understanding of ecommerce best practices and strong consumer intuition, with curiosity for what motivates online behavior.
• Ability to operate at a strategic level and dive deep into technical details and complexity; communicate technical concepts and tradeoffs to non-technical audiences.
• Demonstrated experience using customer insights and data analytics to inform product strategy, roadmap decisions, and user experience improvements.
• Excellence in building consensus with diverse partners across functions.
• Strong customer empathy and experience shaping product direction based on customer needs.
• Bonus: experience managing commerce experiences for consumer hardware products, subscription businesses, or integrated hardware/software offerings.

Benefits

• Base pay range listed (see salary fields).
• Equity and potential performance-related bonus(es) for eligible employees.
• Medical, dental, and vision insurance for you and your family, with employer contributions to Health Savings Accounts.
• Pre-tax accounts for Health FSA, Dependent Care FSA, and commuter expenses (parking and transit).
• 401(k) retirement plan with employer match.
• Paid parental leave (up to 24 weeks for birth parents and 20 weeks for non-birthing parents), plus paid medical and caregiver leave (up to 8 weeks).
• Paid time off: flexible PTO for exempt employees and up to 15 days annually for non-exempt employees.
• 13+ paid company holidays and multiple paid coordinated company office closures, plus paid sick or safe time.
• Mental health and wellness support; employer-paid basic life and disability coverage.
• Annual learning and development stipend.
• Daily meals in offices and meal delivery credits as eligible.
• Relocation support for eligible employees.
• Additional taxable fringe benefits (charitable donation matching, wellness stipends) may be provided.

About OpenAI

OpenAI is an AI research and deployment company dedicated to ensuring that general-purpose artificial intelligence benefits all of humanity. The company emphasizes safety and diverse perspectives in developing and deploying AI systems. OpenAI is an equal opportunity employer and provides reasonable accommodations to applicants with disabilities.