Program Manager, Professional Services

Details

About Stripe

Stripe is a financial infrastructure platform for businesses. Millions of companies, from the world’s largest enterprises to the most ambitious startups, use Stripe to accept payments, grow their revenue, and accelerate new business opportunities. Its mission is to increase the GDP of the internet.

About the Team

Stripe's Professional Services (ProServ) team helps businesses around the world design, implement, and optimise their Stripe integrations. The team is building a structured portfolio of service offerings that define the scope, methodology, resourcing, and commercial terms of how it engages with users.

About the Role

The role owns the portfolio of Professional Services offerings end-to-end. It sits at the intersection of services strategy, commercial design, and delivery operations. The successful candidate will determine whether offerings are well-designed, effectively sold, and profitably delivered, and will refine the portfolio as needed.

This is not a traditional Product Manager role, but it demands the same rigour. The “product” is the service itself, including its scope, pricing, methodology, and performance. The role works closely with Sales, Delivery, Finance, and Stripe's Product organisation to ensure that every offering is fit for purpose and continuously improving.

Responsibilities

Own the Professional Services Offering Portfolio

• Maintain and govern ProServ’s offering portfolio, including scope, hours, pricing, and resource plans for each offering.
• Manage the full offering lifecycle: design, build, launch, iterate, and deprecate offerings based on market need, delivery performance, and product roadmap changes.
• Ensure the portfolio stays current as Stripe launches new products.
• Design and implement a governance framework for the portfolio of offerings.

Drive Offering Performance Analytics

• Define and track offering KPIs, including attach rate, average scope deviation, planned versus actual burn rate, gross margin per offering, and customer satisfaction.
• Run regular performance reviews and present findings to ProServ leadership with clear recommendations.

Refine and Improve Offering Design

• Analyse delivery burn data to identify offerings that are systematically over- or under-scoped, and propose refinements.
• Conduct structured retrospectives with Delivery Leads after engagement close to capture insights and feedback.
• Serve as the structured feedback loop between Delivery, Sales, and Finance, synthesising delivery challenges, sales feedback, and margin considerations into offering design decisions.

Requirements

Required

• 7+ years of Professional Services or consulting delivery experience.
• Demonstrable experience shaping or owning a service offering.
• Commercial literacy.
• Strong analytical skills.
• Excellent written communication.
• Product Management training or experience.
• Ability to apply product thinking—including hypothesis, prototype, measure, and iterate—to service design.

Preferred

• Familiarity with Certinia and/or Salesforce.
• Exposure to partner and systems integrator ecosystem dynamics.