IT Logistics Lead, Singapore

Details

About the Team

The IT Logistics team ensures every OpenAI employee has the hardware, peripherals, and secure device support they need to work effectively from day one. The team manages the full lifecycle of company-owned equipment, from procurement and inventory tracking to onboarding, refreshes, repairs, returns, redeployment, and offboarding. The team partners closely with IT Support, Procurement, Finance, Security, People Operations, Workplace, and regional vendors to keep global device logistics reliable, accurate, and scalable.

Role Overview

We are looking for an IT Logistics Lead based in Singapore to own and scale IT logistics across APAC. This person will be the primary logistics owner in the region, combining hands-on inventory execution with regional program leadership, vendor management, asset management ownership, contractor oversight, and continuous improvement of logistics systems and processes. The role is intentionally technical: candidates should be comfortable working in Oomnitza or similar asset management systems, using AI and automation to reduce manual work, and building repeatable workflows that improve inventory accuracy, hardware readiness, high-risk travel execution, procurement visibility, and asset lifecycle controls.

Responsibilities

• Own APAC IT logistics operations from Singapore, including receiving, tagging, staging, secure storage, cycle counts, device readiness, shipping, returns, repairs, redeployment, and hardware fulfillment.
• Manage APAC hardware procurement vendor relationships.
• Own the APAC High-risk travel program end to end, including intake, tracking, escalations, reporting, handoffs, and continuous improvement.
• Manage a defined portion of the Oomnitza asset management environment and related logistics systems: asset data quality, lifecycle states, reporting, workflow improvements, audit readiness, stakeholder visibility, and technical enhancements that leverage APIs, integrations, automations, and MCP servers to streamline workflows and automate repeatable processes.
• Use AI, automation, and lightweight tooling to improve logistics processes, reconcile asset data, document SOPs, surface exceptions, and reduce repetitive manual work.
• Support onboarding, offboarding, replacement, refresh, and urgent hardware needs while maintaining a high bar for data accuracy and security controls.
• Onboard and oversee regional contractors as the team scales, including SOPs, quality checks, escalation paths, and execution standards.
• Partner with IT Support, Procurement, Finance, Security, People Operations, Workplace, APAC office stakeholders, and vendors to improve the employee hardware experience.
• Regularly identify and deliver enhancements to logistics processes, systems, and regional operating cadences.

Requirements

• Experience leading IT logistics, hardware lifecycle, inventory, warehouse, procurement, or asset management operations in a fast-moving environment.
• Strong hands-on inventory discipline: receiving, tagging, staging, cycle counts, reconciliation, secure storage, shipping, returns, and repair workflows.
• Experience with Oomnitza or comparable asset management systems, with the ability to improve data quality, workflows, reporting, and operational controls.
• Technical experience building or improving system integrations and automations, including leveraging APIs, webhooks, workflow orchestration tools, or similar tooling to connect logistics, asset, ticketing, procurement, vendor, and reporting systems.
• Practical experience using AI-enabled tools to improve operational workflows, documentation, analysis, reporting, or automation.
• Vendor management experience across procurement, repairs, reverse logistics, SLAs, escalations, and regional shipping constraints.
• Strong judgment around security, asset controls, auditability, and sensitive hardware workflows.
• Clear communication, strong ownership, and the ability to work across time zones with internal stakeholders, vendors, and contractors.
• Comfort being the sole regional logistics owner while building the systems, documentation, and contractor model needed to scale.

Workplace & Location

This role is based in Singapore and is expected to be onsite five days per week. The role includes hands-on hardware handling and stockroom work, regional coordination across APAC time zones, and close partnership with global IT Logistics and IT Support teams.

Benefits

Base pay may vary depending on market location and candidate experience. In addition to salary, total compensation includes equity, potential performance-related bonuses, and benefits such as medical/dental/vision insurance, HSA contributions, pre-tax FSA options, 401(k) with employer match, paid parental and medical leave, paid time off, company holidays and office closures, mental health support, employer-paid basic life and disability coverage, annual learning and development stipend, daily meals or meal credits, and relocation support for eligible employees.

About OpenAI

OpenAI is an AI research and deployment company dedicated to ensuring that general-purpose artificial intelligence benefits all of humanity. OpenAI pushes the boundaries of AI capabilities and seeks to safely deploy them through its products. OpenAI is an equal opportunity employer and is committed to providing reasonable accommodations to applicants with disabilities.