IT Systems Engineer

Details

About the Team

The IT System Operations Team provides engineering and operational expertise to the OpenAI IT organization. The team ensures that employee-facing systems, identity workflows, and enterprise applications operate in a predictable, governed, and continuously reliable manner as the organization scales.

The Enterprise Platforms pod runs the SaaS applications employees rely on to communicate, collaborate, and manage work. The pod owns application administration, configuration, integrations, operational controls, and complex escalations. The team works across Google Workspace, GCP, Slack, Atlassian and service-management tools, ChatGPT Enterprise, and other enterprise applications, partnering with IT Support, Systems Engineering, Identity & Access Foundations, Security, and business teams.

About the Role

The IT Systems Engineer will join the Enterprise Platforms pod, focusing on platforms such as Google Workspace, Google Cloud Platform (GCP), and Slack, with an emphasis on application integration, automation, and internal tools. The role connects services across the application portfolio, builds tools that simplify work for employees and IT, and owns improvements from discovery and design through implementation, rollout, and ongoing operation.

The role uses infrastructure as code as the default approach to managing platform configuration and supporting infrastructure, including Terraform, version control, code review, and automated delivery pipelines. The engineer will use APIs and code to build integrations and tools, simplify administrative workflows, and turn recurring issues into durable engineering improvements. Responsibilities also include collaboration platforms, cloud integrations, service-management workflows, ChatGPT Enterprise administration, on-call participation, and end-user escalations.

Responsibilities

• Engineer and operate enterprise platforms through infrastructure as code, using Terraform to manage supported configuration, access, and controls.
• Build reusable Terraform modules, bring existing resources under management, detect and reconcile configuration drift, and use APIs and automation for capabilities outside provider coverage.
• Design, build, and maintain integrations across enterprise applications and cloud services, including data flows, API access, OAuth clients, service accounts, error handling, and operational monitoring.
• Partner with cloud and security owners on project setup, permissions, credential handling, and technical handoffs.
• Build and improve enterprise application integrations and Jira/service-management workflows for IT, Security, and business teams.
• Translate operational needs into maintainable configurations, routing, approvals, and automation.
• Develop ChatGPT Enterprise workspace administration using APIs and infrastructure as code.
• Test administrative capabilities and provide Customer Zero feedback to product teams based on real operational needs.
• Build reusable internal tools, automation, and autonomous workflows, including self-service workflows, administrative utilities, and cross-application processes supporting routine operations and user migrations.
• Use code, APIs, infrastructure as code, and AI or agent workflows with testing, error handling, logging, documentation, and clear boundaries for privileged actions.
• Implement agreed platform controls and identify gaps. Validate effective access, sharing, integration, and logging behavior; preserve configuration and test evidence; and document exception requests for security and policy owners.
• Validate changes through complete employee workflows, plan rollouts with monitoring and rollback, establish support ownership, and measure reliability, reduced manual effort, and fewer repeat escalations.
• Participate in the on-call rotation, handle escalations, troubleshoot issues, and coordinate resolution with appropriate teams.

Requirements

• Experience engineering enterprise platforms at scale, combining hands-on configuration, permissions, and troubleshooting with application integrations, API-based automation, and tools used by employees or IT teams.
• Experience using AI and agents or agentic automations to improve workflows, applications, and processes, with attention to permissions, reliability, and verification.
• Ability to troubleshoot across applications, identity, permissions, provisioning, networking, and APIs using evidence to isolate problems and restore service.
• Strong hands-on Terraform and infrastructure-as-code experience, including reusable modules, state management, resource imports, plan review, and automated validation and deployment.
• Ability to write maintainable code and use APIs to extend automation across applications.
• Experience independently owning complex systems improvements while supporting operational responsibilities.
• Ability to prioritize incidents and end-user escalations, communicate clearly, and maintain service continuity.
• Understanding of GCP fundamentals relevant to enterprise applications, including OAuth clients, service accounts, IAM, secrets, and audit logging.
• Ability to explain technical tradeoffs to engineering and security specialists.

Additional Helpful Experience

• Jira Service Management or Atlassian workflow engineering, automation, and integrations.
• ChatGPT Enterprise administration, administrative APIs or Terraform providers, or operational experience with platforms such as Notion and Linear.
• Implementing and testing collaboration controls, producing audit evidence, and improving platform configuration or monitoring at scale.

About OpenAI

OpenAI is an AI research and deployment company dedicated to ensuring that general-purpose artificial intelligence benefits all of humanity. OpenAI is an equal opportunity employer and does not discriminate on the basis of race, religion, color, national origin, sex, sexual orientation, age, veteran status, disability, genetic information, or other applicable legally protected characteristic.

Background checks will be administered in accordance with applicable law. OpenAI is committed to providing reasonable accommodations to applicants with disabilities. Additional information is available through OpenAI's employment and applicant privacy policies.

Benefits

• Medical, dental, and vision insurance for employees and their families, with employer contributions to Health Savings Accounts.
• Pre-tax accounts for Health FSA, Dependent Care FSA, and commuter expenses.
• 401(k) retirement plan with employer match.
• Paid parental leave, medical leave, and caregiver leave.
• Paid time off, paid company holidays, office closures, and paid sick or safe time as required by applicable law.
• Mental health and wellness support.
• Employer-paid basic life and disability coverage.
• Annual learning and development stipend.
• Daily meals in offices and eligible meal delivery credits.
• Relocation support for eligible employees.
• Additional taxable fringe benefits may be provided, including charitable donation matching and wellness stipends.

The role is at-will. Base pay and other compensation components may vary based on individual performance, team or company results, market conditions, job-related knowledge, skills, experience, and market location.