Manager, Applied AI Architect

Details

About the Role

We’re looking for a Manager, Applied AI Architect to lead a team of Applied AI Architects. In this role, you’ll combine technical leadership, customer engagement, and team development to deliver exceptional customer experiences from pre-sales discovery and solution evaluation through deployment and adoption, driving real business impact.

You’ll guide your team through complex customer challenges, help them navigate ambiguity, and ensure solutions are grounded in strong technical thinking and clear business value. You’ll also partner closely with Sales, Deployment, Product, Engineering, and Research to create a seamless end-to-end customer journey.

The role is open in the San Francisco or New York City office. It uses a hybrid work model with three days in the office per week and offers relocation assistance to new employees.

Responsibilities

• Develop and communicate a clear strategic vision for the Applied AI Architect team, ensuring alignment with the company’s overarching goals and evolving customer needs.
• Guide and support a multifaceted team throughout the customer lifecycle, from pre-sales discovery and evaluation through deployment and adoption.
• Ensure clear technical account plans, measurable customer outcomes, and scalable systems and processes.
• Act as a trusted escalation point for key customers within the sales segment, addressing complex technical challenges and ensuring clear communication with executive-level stakeholders.
• Advocate for the innovative and effective application of AI technologies across various sectors, positioning the company as an industry leader.
• Ensure the team remains accountable for technical progress and customer outcomes.
• Coordinate specialist support and establish clear ownership with delivery teams for implementation execution.

Requirements

• 8+ years of experience in technical customer-facing roles, building and managing C-level technical and business relationships within complex, global organizations.
• 3+ years of experience leading technical pre-sales teams, with a proven track record of hiring, mentoring, and managing high-performing teams.
• Experience leading complex sales involving Generative AI or traditional machine learning solutions.
• Solid understanding of network and cloud architectures.
• A humble attitude, eagerness to help others, and willingness to learn whatever is necessary to support the team and help customers succeed.
• A collaborative mindset and commitment to helping the team and customers thrive.

About OpenAI

OpenAI is an AI research and deployment company dedicated to ensuring that general-purpose artificial intelligence benefits all of humanity. The company develops AI systems and seeks to deploy them safely through its products.

OpenAI is an equal opportunity employer and provides reasonable accommodations to applicants with disabilities. Background checks are administered in accordance with applicable law.