Manager, Occupancy Planning Operations

Details

About the Team

The Real Estate and Workplace team at OpenAI is pivotal in crafting and maintaining the physical environments that fuel our innovation and growth. This team ensures our facilities align with our dynamic business objectives. We manage daily operations, optimize workspace designs, and manage leasing and planning for our real estate portfolio. With a strong focus on sustainability and efficiency, the team works closely with internal stakeholders and external partners to create spaces that not only reflect our brand's identity and culture but also enhance employee productivity and well-being. Joining this team means being at the heart of shaping the environments that inspire our technological advancements and support our mission.

About the Role

As a member of the Real Estate & Workplace team, you will own the end-to-end execution of employee and team moves and the program management of our CAFM platform. You will translate approved occupancy strategies into safe, accurate, low-disruption moves—from intake, scenario validation, and sequencing through communications, vendor coordination, day-of execution, and post-move stabilization.

In parallel, you will serve as the business program lead for CAFM, driving its roadmap, data governance, integrations, release management, and adoption so workplace teams operate from reliable space and occupancy data.

This is an individual contributor role based in San Francisco, CA, operating on a hybrid model with three office days per week. Relocation assistance is available to new hires. Success in this role is measured by predictable move delivery, employee readiness, cost and schedule control, accurate CAFM data, strong user adoption, and continuous improvement.

Responsibilities

Move Planning & Execution

• Lead concurrent office moves, restacks, and phased relocations from approved scope through move-day execution, stabilization, and closeout.
• Build integrated move plans covering schedules, budgets, dependencies, seating, IT/AV, security, furniture, facilities, accessibility, communications, and contingencies.
• Translate business requirements and stacking plans into move waves; lead readiness reviews, issue resolution, and post-move retrospectives.

Cross-Functional & Vendor Leadership

• Establish clear responsibilities, decision-making processes, and escalation paths across business leaders, People, IT, Security, Facilities, Communications, and Finance.
• Manage move vendors and workplace service providers, including scope, schedules, deliverables, quality, safety, and costs.
• Communicate plans, risks, and decisions to employees and executives while minimizing business disruption.

Move Operations & Performance

• Develop scalable move playbooks, RACI models, readiness checklists, cutover plans, and service standards.
• Maintain risk and issue logs, change control, budget tracking, and governance across the move portfolio.
• Track KPIs—including readiness, move accuracy, downtime, employee experience, and cost—to improve future execution.

CAFM Program Management

• Own the CAFM roadmap, governance, budget, vendor performance, and success measures.
• Translate workplace workflows into system requirements and releases; oversee configuration, testing, launch readiness, and change control.
• Establish standards for floorplans, occupancy, employee assignments, and move data, maintaining CAFM as the system of record throughout the move lifecycle.
• Drive adoption through documentation, training, support, and integrations with HRIS, ITSM, access control, reservations, and analytics.

Requirements

You’ll might thrive in this role if you have:

• 5-8+ years of experience in workplace operations, move management, space and occupancy planning, or corporate real estate in a dynamic, high-growth environment.
• Demonstrated success leading concurrent, complex office moves and relocations end to end, including schedule, budget, vendor, communications, cutover, risk, and stabilization ownership.
• Hands-on experience serving as a business owner, product or program manager, or administrator for CAFM/IWMS platforms such as OfficeSpace, including requirements, UAT, data governance, integrations, and adoption.
• Strong program management, analytical, and executive communication skills; able to manage budgets, vendors, RAID and change control, and KPIs using Google Workspace, Tableau, and related reporting tools.

Benefits

• Medical, dental, and vision insurance for you and your family, with employer contributions to Health Savings Accounts
• Pre-tax accounts for Health FSA, Dependent Care FSA, and commuter expenses (parking and transit)
• 401(k) retirement plan with employer match
• Paid parental leave (up to 24 weeks for birth parents and 20 weeks for non-birthing parents), plus paid medical and caregiver leave (up to 8 weeks)
• Paid time off: flexible PTO for exempt employees and up to 15 days annually for non-exempt employees
• 13+ paid company holidays, and multiple paid coordinated company office closures throughout the year for focus and recharge, plus paid sick or safe time (1 hour per 30 hours worked, or more, as required by applicable state or local law)
• Mental health and wellness support
• Employer-paid basic life and disability coverage
• Annual learning and development stipend to fuel your professional growth
• Daily meals in our offices, and meal delivery credits as eligible
• Relocation support for eligible employees
• Additional taxable fringe benefits, such as charitable donation matching and wellness stipends, may also be provided.

More details about our benefits are available to candidates during the hiring process.