Manager, Professional Services Federal

Details

At Collibra Public Sector (CPS), the Manager, Federal Professional Services leads services roles and functions to ensure the long-term success, adoption, and satisfaction of government clients. The role drives a cohesive customer journey, aligns services delivery with mission outcomes, and ensures operational excellence across the customer lifecycle. Responsibilities include safeguarding account health, revenue, and customer satisfaction by identifying and mitigating technical risk, coordinating services engagements, and building operational frameworks for go-to-market clarity and alignment across services teams.

Responsibilities

Services Management

• Manage services operations and resources, including Engagement Managers and Solution Architects, ensuring timely and successful project execution and value delivery.
• Manage the professional services team in relation to project milestones, delivery, and goals.
• Own team utilization and revenue optimization.
• Drive operational excellence in services delivery.
• Monitor team performance and project success.
• Collaborate on the go-to-market strategy for CPS Services, helping shape how services are positioned, sold, and delivered throughout the customer journey.
• Guide sales enablement and customer-facing messaging to ensure the services value proposition is clear and aligned with customer needs.
• Evaluate pricing and packaging strategies for new and existing offerings.
• Identify expansion opportunities and influence sales motions with timely insights.
• Contribute to strategic deal support with Sales and Finance for renewals, expansions, and new business involving services offerings.
• Engage prospective customers to identify business challenges and opportunities, recommend solutions or enhancements, and propose high-level delivery roadmaps based on expected business value.

Customer Project Oversight

• Guide project team members through scoping and level-of-effort estimates.
• Maintain controls for monitoring the full implementation lifecycle, including project plans, status reports, time recording, resource planning, and first-value forecasting.
• Advise implementation teams and customers on milestone achievement, issue resolution, and change management.
• Track project success, customer satisfaction, and delivery quality.
• Maintain consultative relationships with customer leadership and decision-makers.
• Ensure effective solution delivery that accelerates customer time to value.
• Perform post-project reviews to confirm achievement of business objectives.

Customer Journey Mapping and Operational Improvement

• Assist with the design, execution, and continuous improvement of the end-to-end customer journey.
• Implement frameworks to assess services customer value realization using structured feedback and data.
• Improve delivery practices, tooling, and customer engagement models.
• Standardize proactive engagement workflows with technical teams, including onboarding, QBRs, value delivery, and renewal motions.
• Identify trends and improvement opportunities within the services organization and implement solutions to improve customer success and team efficiency.
• Capture lessons learned and apply them to future project planning and process improvement.

Team Leadership and Development

• Lead, coach, and mentor Engagement Managers and Solution Architects.
• Foster accountability, high performance, customer focus, collaboration, knowledge sharing, and continuous learning.
• Recruit, mentor, and retain talent with expertise in government operations.
• Communicate departmental goals and objectives to internal and cross-functional stakeholders.
• Develop strategies to achieve team and individual performance goals.
• Ensure training, coaching, and mentoring programs are developed, implemented, and effective.

Customer Risk Prevention, Assessment, and Management

• Build frameworks for early identification of at-risk projects and customers in services engagements.
• Act as a management escalation point for project obstacles and coordinate resolutions with internal teams.
• Support employees in raising customer and project risk issues.
• Partner with Sales and technical go-to-market teams to identify and mitigate renewal or churn risk.
• Support proactive risk reviews for strategic and enterprise accounts.
• Manage pivotal customer issues and concerns, including escalated issues.
• Lead customer project at-risk post-mortems and ensure preventive actions are implemented.

Requirements

• U.S. citizen residing in the United States because the role supports the U.S. government.
• At least 5 years of consulting experience supporting U.S. federal agencies.
• At least 2 years of experience managing services teams supporting U.S. federal agencies.
• Excellent communication, organization, and stakeholder management skills.
• Strong leadership skills and experience collaborating frequently with senior executives.
• Knowledge of data governance, data management, or data quality.
• Previous military experience.
• An active security clearance: Secret, TS, or TS-SCI.
• Knowledge of at least two or three of the following data management areas: data governance, data stewardship, master data management, data cataloging, and business rules management.
• Understanding of leading PaaS providers, data lakes, databases, and integration platforms commonly adopted by federal agencies.
• Experience with AWS or Azure, Kubernetes, infrastructure, and platforms.
• Understanding of APIs using Java, Python, or a similar scripting language for custom software implementations in Enterprise Linux or Unix environments.
• Understanding of data warehousing, ETL, and data integration.
• Ability to communicate effectively with business and technical stakeholders and tailor communication to different audiences.
• Strong organizational skills and attention to detail.
• Customer-focused mindset and personal accountability for customer success.
• Ability to learn new software and lead senior-level customer discussions representing CPS and services engagements.

Measures of Success

First 30 Days

• Understand the roles, responsibilities, and account assignments of reporting employees.
• Present the services offering and explain its deliverables and value.
• Present the Customer Journey framework and explain its phases, roles, and responsibilities.
• Understand the roles and responsibilities of delivery personnel, including Engagement Managers, Solution Architects, Account Program Managers, Premium Support Engineers, Sales Engineers, and Account Executives.

First 60 Days

• Navigate Salesforce, including opportunities, utilization, projects, and quotes.
• Identify at-risk customers and services engagements and build remediation plans.
• Identify process gaps and inefficiencies within the services organization.
• Present the services offering to a customer.

First 90 Days

• Advise Sales on proposed services engagements.
• Build Salesforce reports for visibility into services engagements, including utilization.
• Build playbooks to address process gaps and inefficiencies.
• Execute remediation plans for at-risk customers in collaboration with sales, support, and technical teams.
• Explain how Collibra's suite capabilities and delivered projects provide value to customers.

Compensation

• Standard base salary: $128,000–$160,000 per year.
• Eligible for additional commission-based compensation.
• Total rewards may include bonus potential, equity for eligible roles, a Flex Fund monthly stipend, pension or 401(k) plans, health coverage, and time off.

Benefits

Collibra offers flexible benefits designed to support employees and their families across different needs, interests, and life goals. The company is an equal opportunity employer and provides accommodations for applicants who need them.