Manager, Technical Solutions

at Reddit

📍 San Francisco, United States

USD 180,200-252,300 per year

MIDDLE

✅ Hybrid

Used Tools & Technologies

Not specified

Required Skills & Competences
Tag name is followed by "@" symbol and proficiency level value. About proficiency levels:

1-2 — basic awareness. Minimal hands-on experience, and a rudimentary understanding of the technology's purpose;

3-6 — daily use. Comfortable and regular usage, capable of handling common tasks and challenges related to the technology;

7-9 — you are an expert, you can teach others, you know all the pitfalls and tricks;

10 — exceptional knowledge, comprehensive understanding, and adeptness in all aspects of the technology, including advanced problem-solving. Think twice before claiming or demanding such level.

Looker @ 3 Tableau @ 3 Machine Learning @ 3 Leadership @ 3 People Management @ 5 Communication @ 3 Data Analysis @ 3 Debugging @ 3 API @ 3 AI @ 3

Details

Reddit is looking for a dynamic leader to scale our Technical Solutions team. Sitting at the intersection of Sales, Product, and Engineering, the team owns the technical foundation behind campaign delivery, ad signals, issue resolution, and product feedback loops. Their work ensures Reddit’s ads products function reliably in-market while supporting GTM readiness and advertiser success.

This role is required to work in person from our San Francisco office 1-2 days per week.

Responsibilities

Supervise and mentor a group of Technical Solutions Managers, providing strategic direction, coaching, and fostering professional growth
Oversee ads signals enablement, ensuring advertisers successfully integrate key measurement products (pixels and conversions API) and maintain high-quality signals
Drive strategic, broad-reaching technical initiatives leveraging cross-functional team participation
Work closely with Sales, Product, and Engineering leads to remove technical obstacles and product constraints that impede revenue growth
Lead the team in executing advanced diagnostic procedures to troubleshoot and resolve client technical challenges, ensuring adherence to service level targets
Facilitate communication between cross-functional leads, relaying advertiser insights, recurring technical gaps, and operational feedback to shape product development, tooling, and GTM strategies
Identify and implement processes and tooling changes to increase team bandwidth, optimize workflows, and scale support models
Regularly share strategic themes and metrics with the leadership team

Requirements

8+ years experience in a technical support role or similar
3+ years in a people management role leading technical individual contributors
Strong foundational understanding of ad tech ecosystems and signal technologies, including direct experience with pixel implementation and conversions API setups
Experience leveraging AI tools, machine learning workflows, or AI-driven solutions to optimize technical troubleshooting, scale team operations, or analyze complex data sets
Adept at technical troubleshooting, data analysis, and using debugging/diagnostic tools to solve complex systems and data discrepancies
Experience with a data management platform (example: Hex, Tableau, Looker, Sense)
Strong cross-functional collaboration skills, with a proven track record of influencing product, engineering, and sales teams
Excellent verbal and written communication skills
BA / BS degree

Benefits

Comprehensive Healthcare Benefits and Income Replacement Programs
401k with Employer Match
Global benefit programs for workspace, professional development, and caregiving support
Family Planning Support
Gender-Affirming Care
Mental Health & Coaching Benefits
Flexible Vacation & Paid Volunteer Time Off
Generous Paid Parental Leave

Pay Transparency

Base salary range for this U.S.-based position: $180,200 - $252,300 USD. In addition to base salary, the role is eligible to receive equity in the form of restricted stock units and, depending on the position offered, may also be eligible to receive a commission. Final offers are determined by multiple factors including skills and relevant experience.