Manager, Technical Solutions

Details

Reddit is looking for a dynamic leader to scale its Technical Solutions team. Sitting at the intersection of Sales, Product, and Engineering, the team owns the technical foundation behind campaign delivery, ad signals, issue resolution, and product feedback loops. Its work ensures Reddit’s ads products function reliably in-market while supporting go-to-market readiness and advertiser success.

As Manager, Technical Solutions, you will lead a high-impact team of Technical Solutions Managers responsible for validating system reliability, resolving complex technical blockers, and optimizing ad tech configurations. You will guide technical execution for Reddit’s largest advertiser initiatives, manage feedback loops into Product and Engineering, and drive operational readiness. This role is central to improving how Reddit launches, validates, and scales ads products while ensuring performance and advertiser success.

The role requires working in person from Reddit’s San Francisco office 1–2 days per week.

Responsibilities

• Supervise and mentor a group of Technical Solutions Managers, providing strategic direction, coaching, and fostering professional growth.
• Oversee ads signals enablement, ensuring advertisers successfully integrate key measurement products, including pixels and the Conversions API, and maintain high-quality signals.
• Drive strategic, broad-reaching technical initiatives leveraging cross-functional team participation.
• Work closely with Sales, Product, and Engineering leads to remove technical obstacles and product constraints that impede revenue growth.
• Lead the team in executing advanced diagnostic procedures to troubleshoot and resolve client technical challenges while ensuring adherence to service-level targets.
• Facilitate communication between cross-functional leads, relaying advertiser insights, recurring technical gaps, and operational feedback to shape product development, tooling, and go-to-market strategies.
• Identify and implement process and tooling changes to increase team bandwidth, optimize workflows, and scale support models.
• Regularly share strategic themes and metrics with the leadership team.

Requirements

• 8+ years of experience in a technical support role or similar.
• 3+ years in a people management role leading technical individual contributors.
• Strong foundational understanding of ad tech ecosystems and signal technologies, including direct experience with pixel implementation and Conversions API setups.
• Experience leveraging AI tools, machine learning workflows, or AI-driven solutions to optimize technical troubleshooting, scale team operations, or analyze complex data sets.
• Adept at technical troubleshooting, data analysis, and using debugging and diagnostic tools to solve complex systems and data discrepancies.
• Experience with a data management platform, such as Hex, Tableau, Looker, or Sense.
• Strong cross-functional collaboration skills, with a proven track record of influencing Product, Engineering, and Sales teams.
• Excellent verbal and written communication skills.
• BA or BS degree.

Benefits

• Comprehensive healthcare benefits and income replacement programs.
• 401(k) with employer match.
• Global benefit programs supporting workspace, professional development, caregiving, and other needs.
• Family planning support.
• Gender-affirming care.
• Mental health and coaching benefits.
• Flexible vacation and paid volunteer time off.
• Generous paid parental leave.

Compensation

The base salary range for this position is $180,200–$252,300 USD. The role is also eligible to receive equity in the form of restricted stock units and, depending on the position offered, may be eligible to receive a commission. Final offer amounts are determined by factors including skills, depth of work experience, and relevant licenses or credentials.

Reddit is an equal opportunity employer committed to providing reasonable accommodations for qualified individuals with disabilities and disabled veterans.