Product Designer · NordVPN Web · Mid-Senior

Details

If you’re a curious problem-solver who carves their own path, join the team behind Threat Protection Pro, the NordLynx protocol, and the fastest VPN on the planet—tools that put privacy, security, and control back in people’s hands.

The Design Team is a dynamic, multidisciplinary group of Product designers, UX/UI designers, UX researchers, UX writers, and Graphic designers. We're building the future of digital freedom across our cybersecurity suite products, such as NordVPN, NordPass, Saily, and Coveron. We aim to simplify the complex world of cybersecurity for everyone and thrive on honest feedback, initiative, bold ideas, and ownership.

The Product Designer will own the experience where users control their relationship with the products—the User Control Panel (UCP) and account management platform.

Responsibilities

• Own the core account lifecycle experience end to end, from raw insight or vague ticket to a clear problem statement, explored directions, and a shipped, measured solution.
• Shape internal tools or Support Center flows where they connect to the core account experience.
• Surface assumptions early with product owners and engineers, challenge briefs when evidence points elsewhere, and determine when removing a flow is the best design solution.
• Apply and help grow the design system by proposing new components when gaps are identified.
• Back design decisions with evidence by partnering with UX Research or running validation independently.
• Stay close to engineers during development and own Design QA to ensure the shipped product matches the intended design.
• Collaborate daily with product owners and engineers, and partner with UX writers and UX researchers where needed.

Requirements

• 3+ years of experience designing web products end to end.
• Experience with account, subscription, or platform surfaces is a strong advantage.
• Strong knowledge of design systems and attention to detail, including states, edge cases, and microcopy.
• Ability to work comfortably with ambiguous inputs and shape unclear problems.
• Understanding of business metrics such as retention, trust, and self-service metrics, and the ability to use them to inform design decisions.
• Clear communication, direct feedback, and a collaborative approach.
• Fluent in English.

Benefits

• Online and in-person training, access to Coursera and Skillshare, mentorship, and internal career opportunities.
• Additional vacation days that increase with tenure, plus extra leave for sick leave, special occasions, and parenting.
• Premium private health insurance in Lithuania and Poland.
• Free subscriptions to Calm, Headspace, and Mindletic, along with resilience and mindfulness training and mental health events.
• In-house gyms, Multisport and Urban Sport cards, online workouts, group mobility sessions, fitness guidance, and individual consultations.
• Company workations abroad.
• The option to work from different locations.
• Gifts for birthdays, work anniversaries, weddings, and new family members.
• Summer camps for children and flexible working arrangements for parents.
• Team-building activities and company events.
• Access to the Vilnius Cyber City headquarters, including silent rooms, gyms, a game room, a music room, and a coffee bar.