Product Designer, Payments

Details

About the Team

OpenAI’s mission is to ensure that general-purpose artificial intelligence benefits all of humanity. The Payments team works across product, engineering, design, and finance to build the financial infrastructure that makes OpenAI’s products accessible to consumers and enterprises around the world. As AI introduces new ways for people and organizations to work, the team is defining how to support and monetize emerging forms of product usage, from usage-based pricing to agentic work. The team is building foundational systems that help OpenAI products deliver clear, reliable, and scalable payment experiences while ensuring that this technology is deployed responsibly.

About the Role

Lead design for payments and monetization infrastructure supporting OpenAI’s consumer and enterprise products. Partner with product, engineering, and cross-functional teams to shape how customers understand, manage, and pay for new forms of AI usage.

The work extends beyond traditional checkout and billing, including the systems, frameworks, and experiences behind durable pay-as-you-go models, Codex usage, and agentic workflows. The role involves translating complex business and technical requirements into intuitive experiences and influencing both product strategy and the underlying infrastructure that OpenAI products depend on.

This role is based in OpenAI’s San Francisco headquarters. Relocation assistance is available to new employees.

Responsibilities

• Lead the design direction for foundational payments, billing, and monetization experiences across OpenAI’s consumer and enterprise products.
• Design and ship high-quality, end-to-end product experiences, from early systems and interaction concepts to high-fidelity prototypes and production-ready designs.
• Shape the infrastructure and product frameworks that support emerging AI usage models, including pay-as-you-go, Codex usage, and agentic work.
• Partner with engineering, product management, finance, and design peers to define long-term platform strategy, influence the roadmap, and prioritize near-term execution.
• Translate complex platform dependencies, financial logic, and technical constraints into clear, trustworthy, and scalable user experiences.
• Engage in user research to understand how individuals and organizations evaluate pricing, track usage, manage billing, and make purchasing decisions.
• Contribute to and evolve the design systems, patterns, and principles that bring consistency to payments and monetization across OpenAI products.
• Help establish the design culture for a growing, foundational product area.

Requirements

• Strong systems-thinking skills, with the ability to connect user experiences to underlying platforms, business logic, and technical architecture.
• Experience designing complex, infrastructure-adjacent, platform, or enterprise product experiences.
• Strong UX/UI and interaction design skills, with a high bar for quality, clarity, and craft.
• Comfort leading an ambiguous product area, developing a clear vision, and shaping a roadmap with product and engineering partners.
• Ability to explain complex decisions and tradeoffs clearly to technical, business, and design stakeholders.
• Interest in solving problems where scalability, reliability, and long-term product coherence matter as much as the immediate user experience.
• Interest in defining how customers understand and pay for emerging AI products and behaviors.
• Experience with payments, billing, pricing, monetization, or usage-based products, or strong platform-design experience applicable to those challenges.
• Ability to work within, improve, and contribute to a shared design system.

About OpenAI

OpenAI is an AI research and deployment company dedicated to ensuring that general-purpose artificial intelligence benefits all of humanity. The company pushes the boundaries of AI system capabilities and seeks to safely deploy them through its products. OpenAI is an equal opportunity employer and does not discriminate on the basis of race, religion, color, national origin, sex, sexual orientation, age, veteran status, disability, genetic information, or other applicable legally protected characteristic.

Background checks for applicants will be administered in accordance with applicable law. OpenAI is committed to providing reasonable accommodations to applicants with disabilities.

Benefits

• Base salary of $245,000–$310,000, plus equity.
• Medical, dental, and vision insurance, with employer contributions to Health Savings Accounts.
• Pre-tax accounts for health, dependent care, and commuter expenses.
• 401(k) retirement plan with employer match.
• Paid parental leave, medical leave, and caregiver leave.
• Paid time off, paid company holidays, office closures, and paid sick or safe time as required by applicable law.
• Mental health and wellness support.
• Employer-paid basic life and disability coverage.
• Annual learning and development stipend.
• Daily office meals and eligible meal delivery credits.
• Relocation support for eligible employees.
• Additional taxable fringe benefits may include charitable donation matching and wellness stipends.

The base pay offered may vary depending on market location, job-related knowledge, skills, and experience. Total compensation also includes generous equity and performance-related bonuses for eligible employees.