Product Lead Global Fraud Preprocessing & Sensors

Details

ING Hubs Poland is hiring for a Product Lead to establish and own the Global Fraud Preprocessing & Sensors product, a foundational component of the Fraud Detection Platform.

The product is responsible for defining the sensor strategy, shaping the architecture, selecting and integrating internal and external data sources, scaling a portfolio of fraud signals for real-time detection across countries, and operating and evolving a global suite of Fraud APIs.

The team is newly established, giving the Product Lead the opportunity to shape its foundation, drive early impact, and define how it evolves. The role has end-to-end responsibility for product vision, delivery, business value, customer experience, and alignment with ING’s strategy to globalize, standardize, and productize digital products.

Responsibilities

• Own the product end to end, including product vision, functionality, technology, engineering, and architecture aspects.
• Define the strategic product roadmap and prioritize the product backlog to maximize business value while considering stakeholder needs.
• Manage global deliverables through QBR cycles and roadmap prioritization, including functional and non-functional requirements, risks, reliability, IT run, and lifecycle management.
• Stay ahead of external market developments, fraud trends, regulatory requirements, and technology innovations.
• Perform analyses to monitor market trends.
• Organize gap analyses and drive improvement roadmaps across all countries.
• Steer squads by providing strategic direction, coaching employees, and supporting their professional development.
• Lead delivery through collaboration and bring people together around a shared purpose.
• Take responsibility for strategy and execution based on facts and data, and make informed decisions.
• Act as IT asset owner, risk manager, and data owner for the product; accept test results and approve IT changes.
• Manage hierarchically a team of Customer Journey Experts working in multiple squads.
• Develop team craftsmanship in line with the Tribe and Area strategy.
• Protect ING and its customers, reduce fraud losses, mitigate risk exposure, and strengthen customer trust.
• Collaborate with stakeholders in COO, Tech, Retail, Risk, CSI, KYC, and local Fraud and Digital teams.

Requirements

• Strategic, analytical, and adaptive leadership skills.
• Expertise in fraud detection or data management, with a passion for customer protection.
• At least 5 years of relevant experience, for example in fraud, data management, payments, digital process design, or change management.
• Ability to learn quickly about fraud detection challenges and respond swiftly to emerging threats.
• Ability to translate future opportunities in fraud detection into concrete strategies.
• Experience setting direction and driving decisions at senior level across countries and domains.
• Ability to navigate complex regulatory, privacy, business, and technology environments.
• Strong analytical skills and the ability to explain complex matters simply.
• Affinity with IT.
• Strong stakeholder management and communication skills.
• Innovation mindset and the ability to scale successfully in a global context.
• Cultural sensitivity and global thinking.
• Energy, resilience, ownership, curiosity, and a can-do mentality.
• Excellent command of English.

Team

The Product Lead reports hierarchically to the Area Lead Global Fraud Detection, where multiple fraud detection leads and products come together. The role is responsible for IT delivery and works closely with Tech. The team is distributed across different countries and collaborates with stakeholders in COO, Retail, Risk, KYC, local fraud teams, and other relevant country stakeholders.

The role naming convention in the global ING job architecture will be “Product Lead Digital I”.