Product Manager, AI Quality

Details

About Glean

Glean is the Work AI platform that helps everyone work smarter with AI. What began as the industry’s most advanced enterprise search has evolved into a full-scale Work AI ecosystem, powering intelligent Search, an AI Assistant, and scalable AI agents on one secure, open platform. With over 100 enterprise SaaS connectors, flexible LLM choice, and robust APIs, Glean gives organizations the infrastructure to govern, scale, and customize AI across their entire business — without vendor lock-in or costly implementation cycles.

At its core, Glean redefines how enterprises find, use, and act on knowledge. Its Enterprise Graph and Personal Knowledge Graph map the relationships between people, content, and activity, delivering deeply personalized, context-aware responses for every employee. This foundation powers Glean’s agentic capabilities — AI agents that automate real work across teams by accessing a broad range of data: enterprise and world, structured and unstructured, historical and real-time.

The result is measurable business impact through faster onboarding, hours of productivity gained each week, and smarter, safer decisions at every level.

About the Role

As Glean’s PM for Glean Model Hub, you will evaluate LLM models, define the roadmap for growing Glean’s LLM portfolio, manage relationships with inference and model providers, and determine product strategy for allowing customers to experiment with different LLMs. You will own projections of LLM usage, cost, and capacity planning while driving customer enablement and their upgrade adoption journey for the latest LLMs and LLM-native capabilities.

Responsibilities

• Spending a lot of time with our customers to deeply understand their knowledge needs
• Developing key parts of our product roadmap, marrying customers’ needs with our product vision
• Empowering your team by giving context, setting direction, and building alignment
• Driving customer-focused decisions, clear prioritization, and efficient execution
• Coordinating cross-functionally with leadership, go-to-market teams, and other key stakeholders across the company
• Building processes that will scale as our team and company go through rapid growth

Requirements

• 4+ years of experience in product management at SaaS companies, primarily serving large enterprises with responsibilities spanning AI/ML Ops and external-facing platform capabilities
• Having built or worked with LLMs for at-scale products is a major plus
• Strong technical background, with experience with both UX and API-driven products and 3rd party product partnerships
• Excellent written and verbal communicator
• Proven track record of taking ownership, taking initiative, and delivering results
• Collaborates effectively with cross-functional partners
• Learning and growth mindset
• Mission-first; success measured by product and team’s success
• Early adopter in building with or adopting AI for your own product craft and excited about helping customers accelerate their own AI adoption journey

Location

• This role is hybrid (4 days a week in one of our Mountain View office)

Compensation & Benefits

The standard base salary range for this position is $160,000 - $240,000 annually.

Compensation offered will be determined by factors such as location, level, job-related knowledge, skills, and experience. Certain roles may be eligible for variable compensation, equity, and benefits.

Benefits include competitive compensation, Medical, Vision, and Dental coverage, generous time-off policy, and the opportunity to contribute to your 401k plan. When you join, you'll receive a home office improvement stipend, as well as an annual education and wellness stipends. The posting also notes regular events and healthy lunches daily.

AI-First Mindset at Glean

As part of the interview process, you’ll complete a brief AI-focused exercise or discussion so Glean can understand how you think about, design, and use AI to drive impact in your role. Feel free to reference any tools, platforms, or workflows you use today — prior Glean experience isn’t required.