Product Manager, Disputes

Details

The Payments Intelligence organization builds systems that optimize payments across Stripe’s global network. The Disputes team develops products that help businesses prevent, manage, and resolve payment disputes through increasingly automated, end-to-end experiences.

The Dispute Prevention team works across Stripe and with external partners to make Stripe’s intelligence and network capabilities available to businesses of all sizes, including platforms and businesses processing payments across multiple providers.

Responsibilities

• Develop a deep understanding of the payments and disputes landscape, including dispute prevention and management, payment networks, ecosystem partners, and emerging technologies.
• Work directly with businesses, developers, platforms, and partners to uncover unmet needs, understand integration and operational challenges, and identify product opportunities.
• Develop and communicate product vision, strategy, and roadmap for increasingly automated dispute management.
• Shape products for businesses of different sizes and business models, including platforms and businesses operating across multiple payment processors.
• Partner with engineering and data science to translate Stripe’s data and intelligence into actionable products that automate workflows and optimize user-defined outcomes.
• Drive product development from ideation through launch and scale, setting goals, prioritizing work, navigating technical and ecosystem dependencies, and executing rigorously.
• Build relationships with payment networks, vendors, and technology partners to bring new capabilities to market and translate customer needs into shared priorities.
• Own product business performance, including P&L, pricing, commercial terms, and long-term growth.
• Use market research and competitive analysis to inform product and investment decisions.
• Collaborate with sales, marketing, partnerships, and other go-to-market teams to validate demand, develop positioning, support strategic customers, and grow adoption and market share.
• Communicate priorities, trade-offs, progress, and results to internal and external stakeholders.

Requirements

• 8+ years of product management experience, ideally in B2B software.
• Strong analytical skills, including the ability to use quantitative and qualitative evidence, write SQL when needed, and connect product decisions to user and business outcomes.
• Experience taking products from zero to one in early-stage environments.
• Strong commercial and business acumen, including an understanding of customer needs, market dynamics, product differentiation, adoption, and durable business value.
• Proven cross-functional leadership, including experience partnering with B2B sales teams on customer discovery, technical evaluation, and commercialization.
• Experience shipping Dashboard and API products, with empathy for end users and developers.
• Experience developing pricing and monetization models for B2B products.
• Technical fluency with APIs, system architecture, and integration trade-offs, and the ability to explain technical decisions clearly to customers.
• Strong written and verbal communication skills.
• An ownership mindset and a high bar for product quality.

Preferred Qualifications

• Experience building fraud prevention, risk, or banking products.
• Experience building developer platforms and working with integration partners, including managing technical dependencies and high-stakes external relationships.