Retention Data Analyst

Details

A curious problem-solver is sought to analyze customer behavior and retention initiatives for a company developing privacy and security products, including Threat Protection Pro and the NordLynx protocol. The role supports customer retention through marketing automation tools and web, email, and push/in-app communication flows.

Responsibilities

• Build dashboards and analyze customer behavior in response to different email marketing initiatives.
• Measure the results of promotions, pricing, value creation, and engagement initiatives, and draw conclusions and recommendations for new initiatives.
• Collaborate with the Retention team to create and interpret customer engagement and retention tests and actions.
• Help define and calculate KPIs and key metrics for the team.
• Monitor KPIs and metrics through automated reports and dashboards.
• Execute ad-hoc analyses.

Requirements

• Passion for mathematics and exceptional logical thinking, with the ability to detect principles and patterns in complex consumer behavior data.
• Self-motivated approach to analyzing complex data while maintaining attention to detail and understanding the bigger picture.
• Solid understanding of SQL; Google BigQuery is an advantage.
• Experience with dashboarding tools such as Looker, Power BI, or Tableau.
• Experience in data analysis.
• Experience performing A/B tests, usability tests, or user research is an advantage.
• Curiosity and drive to learn, with an interest in human behavior and digital marketing.
• Ability to communicate insights and use modern data visualization techniques to make patterns accessible to non-technical colleagues.
• Teamwork, openness to feedback, willingness to share knowledge, holistic thinking, and a can-do attitude.

Benefits

• Online and in-person training programs, access to Coursera and Skillshare, mentorship, and internal career opportunities.
• Extra vacation days and additional days off for sick leave, special occasions, and parenting.
• Premium private health insurance in Lithuania and Poland.
• Subscriptions to Calm, Headspace, and Mindletic, plus resilience and mindfulness training and mental health events.
• In-house gyms, Multisport and Urban Sport cards, online workouts, and physical well-being support.
• Company workation opportunities.
• Work-from-anywhere flexibility.
• Gifts for birthdays, work anniversaries, weddings, and new family members.
• Summer camps for children and flexibility for parents.
• Team-building activities and company events.
• Access to the Vilnius headquarters, including silent rooms, gyms, a game room, music room, and coffee bar.