Senior Manager, Platform Management (Payments)

Details

Airbnb maintains a global payments platform supporting 220 countries, more than 65 currencies, dozens of payment providers, and billions of dollars in annual payment volume. The platform supports checkout, payment methods, risk, compliance, host payouts, refunds, transaction reporting, installments, and financing solutions.

The Senior Manager will lead guest payment capabilities and experiences, including global and local payment methods, payment-processing partner onboarding and validation, post-transaction interactions, and payment plans and financing solutions.

Responsibilities

• Develop and execute the payments platform strategy and roadmap for guest pay-ins, refunds, payment plans, payment methods, and processing resilience.
• Partner with engineering on redundancy, vaulting, processor performance and optimization, and availability across the payment funnel.
• Oversee the end-to-end product development lifecycle, from concept and feasibility analysis through execution, launch, and post-launch optimization.
• Lead and collaborate with Engineering, Design, Product Marketing, Platform Risk, Compliance, and other cross-functional teams.
• Manage dependencies and ensure delivery of high-quality platform capabilities.
• Lead, mentor, and develop a high-performing team of senior platform managers.
• Contribute to the broader payments platform strategy by providing insights on the competitive landscape, emerging technologies, and consumer trends.
• Manage stakeholder expectations and communicate plans, progress, and outcomes to senior leadership and cross-functional partners.
• Define and monitor key product metrics to ensure product quality, continuous improvement, and operational excellence.

Requirements

• 12+ years of product management experience in inbound pay-ins and outbound pay-outs money movement within a payments, finance, or heavily transactional company.
• Proven product management experience and a deep understanding of stakeholder needs.
• Strong interpersonal skills, including the ability to push back, ask questions, challenge others, and build collaborative partnerships.
• Experience working with legal, tax, compliance, risk, and payments operations teams.
• Direct experience working with engineers.
• Startup experience and the ability to work in fast-paced environments with changing needs and limited resources.
• Ability to synthesize large amounts of unstructured and diverse information into clear requirements.
• Global perspective and experience building products for different countries and cultures.
• Experience with global and local payment methods beyond credit cards is a plus.
• Experience across payments, risk, and compliance systems and tools is a plus.

Location

This position is US remote eligible. The role may include occasional work at an Airbnb office or attendance at offsites, as agreed with the manager. Candidates must live in a state where Airbnb Payments, Inc. is a registered entity. Approved remote states include Alabama, California, Colorado, Florida, Georgia, Illinois, Maryland, Minnesota, Mississippi, Nevada, New Jersey, New York, North Carolina, Ohio, Oregon, Pennsylvania, Tennessee, Texas, and Washington.

Compensation

The base pay range is $232,000–$282,000 USD. The role may also be eligible for bonus, equity, benefits, and Employee Travel Credits.