Senior Software Engineer

📍 Brazil

BRL 443,500-466,800 per year

SENIOR

✅ Remote

Tech Stack
Tag name is followed by "@" symbol and proficiency level value. About proficiency levels:

1-2 — basic awareness. Minimal hands-on experience, and a rudimentary understanding of the technology's purpose;

3-6 — daily use. Comfortable and regular usage, capable of handling common tasks and challenges related to the technology;

7-9 — you are an expert, you can teach others, you know all the pitfalls and tricks;

10 — exceptional knowledge, comprehensive understanding, and adeptness in all aspects of the technology, including advanced problem-solving. Think twice before claiming or demanding such level.

AI @ 4 API @ 6 Debugging @ 4 Distributed Systems @ 4 Experimentation @ 4 GenAI Generative AI @ 6 Go @ 4 Machine Learning Mentoring Observability @ 4 R @ 1 React @ 4 TypeScript @ 4

Details

Coinbase is a remote-first, but not remote-only company. Employees are expected to meet quarterly for in-person working sessions called “surges.”

As a Senior Software Engineer on the CEE Surfaces team within Coinbase's Customer Experience and Engagement organization, you will build and scale customer- and agent-facing support experiences powering the Help Center, chat, in-product entry points, and agent tools. The team owns high-impact customer experience journeys spanning React/TypeScript frontends, Go backend services, and integrations with CEE Foundations and Intelligence layers. You will ship reliable, measurable features that improve automation, resolution quality, and customer satisfaction across support surfaces.

Responsibilities

Build end-to-end full-stack features across React/TypeScript frontends and Go backend services for Help Center, chat, and agent-facing workflows.
Partner with Product, Design, CX Operations, and engineering teams to turn high-volume customer problems into intuitive self-service and assisted-support experiences.
Own APIs, service integrations, and user interface flows connecting Surfaces with CEE Foundations and Intelligence capabilities, including routing, procedures, data-plane integrations, and evaluation systems.
Drive customer experience outcomes through experimentation, instrumentation, and iterative delivery, using metrics such as containment, AtR, CSAT, and escalation rates.
Integrate AI/ML and vendor capabilities into customer and agent experiences with appropriate guardrails, observability, and rollout discipline.
Strengthen production reliability through on-call participation, incident response, debugging, and mentoring engineers on full-stack design, testing, and deployment practices.

Requirements

At least 5 years of software engineering experience building and operating production full-stack web applications.
Hands-on proficiency with React or similar modern frontend frameworks, TypeScript, and backend API development in Go.
Experience designing and shipping customer-facing experiences in close partnership with Product and Design.
Experience with distributed systems and production fundamentals, including API design, caching, observability, debugging, incident response, and operational reliability.
Experience integrating AI/ML or third-party platform capabilities into production applications with engineering rigor around guardrails, testing, and rollout.
A track record of delivering measurable product outcomes across cross-functional teams and translating ambiguous problem spaces into shipped solutions.
Ability to use generative AI responsibly with human oversight to deliver business-ready outputs and improve workflow efficiency, cost, and quality.
Ability to use generative AI tools and copilots such as LibreChat, Gemini, and Glean in daily workflows, continuously learn as tools evolve, and apply human-in-the-loop practices.

Compensation

The annual base salary range is R$443,460–R$466,800 BRL, excluding equity and bonus. Total compensation may also include equity, bonus eligibility, and medical, dental, and vision benefits.