Senior Staff Operations Engineer, AIOps

Details

Airbnb's Global Operations team within BizTech manages production services across the corporate environment, delivering reliable operations through observability, incident management, core operations, and AI-enabled automation.

As a Senior Staff Engineer in Operations, you will lead and mentor a high-performing team, scale Airbnb's AI-enabled operations model, and deliver AIOps solutions that streamline operational workstreams. You will set the technical bar, model operational excellence, and ensure high-quality, reliable service across networks, systems, applications, and cloud services.

Responsibilities

• Lead projects across multiple products and platforms, delivering outcomes that create customer and community value while balancing near- and long-term needs.
• Own the AIOps vision, strategy, and roadmap in partnership with the in-house Observability platform owner.
• Leverage infrastructure and data to produce accurate, correlated insights that streamline Operations.
• Drive execution by setting priorities, building accountability, and collaborating across teams.
• Partner with BizTech engineering teams to improve service efficiency and security.
• Lead one- to three-year operations architecture planning to connect production systems and improve compatibility and stability.
• Identify and eliminate recurring issues through scalable automation to improve operational performance and productivity.
• Lead the development and maintenance of testing and monitoring tooling to ensure automation platforms run reliably.
• Validate postmortems, drive root-cause analysis, and ensure corrective actions are implemented.
• Lead technical strategy and discussions with Operations peers and cross-functional BizTech teams.
• Deliver project work across coding, testing, design, documentation, and operational readiness reviews.
• Triage tickets, identify patterns, and drive scalable fixes that improve efficiency.
• Participate in an on-call rotation and lead high-severity incident response as both incident commander and operations engineer.

Requirements

• 15+ years of experience across AIOps, data catalog architecture, product development, and/or technical operations infrastructure.
• Strong software development lifecycle experience, including infrastructure as code, configuration management, distributed version control, and CI/CD.
• Deep expertise in complex enterprise infrastructure, especially cloud platforms such as AWS and/or Google Cloud, with a focus on AI and automation, data catalog architecture, workflows, and correlation.
• Solid understanding of corporate infrastructure and applications, with the ability to translate them into AIOps requirements and integrations.
• Proven ability to lead cross-team and cross-organization delivery of large-scale, technically complex, and ambiguous initiatives that anticipate business needs.
• Proficiency in Python or Go.
• Experience building API integrations and event-driven architectures, such as AWS Lambda and SQS.

Location

This position is remote eligible in the United States. The role may include occasional work at an Airbnb office or attendance at offsites, as agreed with the manager. Employees must live in a state where Airbnb, Inc. has a registered entity.

Benefits

The role may be eligible for a bonus, equity, benefits, and Employee Travel Credits.