Software Engineer, Internal Applications - Enterprise

Details

OpenAI's Platform and Infrastructure Engineering organization builds secure, scalable, and resilient technology solutions that safeguard company data and systems. This role focuses on creating internal products that make technology support and administration safer, faster, and less dependent on manual intervention.

You will work across frontend and backend layers to build internal applications, agentic systems, and ITSM experiences that connect employees, AI agents, and human responders. The role requires strong product judgment, backend engineering fundamentals, and an interest in improving technology support, system administration, and agent-assisted operations.

Responsibilities

• Build frontend experiences that allow employees to request help, agents to gather context and take safe actions, and human responders to review, approve, or take over.
• Replace broadly privileged manual actions with narrow, auditable, policy-aware automation.
• Turn recurring technology support and administration problems into consistent paved-path processes.
• Build agentic solutions that understand tickets, gather context, execute safe actions, and escalate intelligently.
• Improve ITSM experiences across intake, routing, execution, handoff, and auditability.
• Create reusable tools, APIs, and execution primitives for agents and operators across enterprise systems.
• Design internal applications with strong frontend usability and robust backend systems.
• Partner with IT, Security, and business teams to reduce friction and risk.
• Work with IAM and Security partners to align applications with Zero Trust principles, RBAC expectations, and compliance requirements.
• Build secure backend foundations for identity, ITSM, ticketing, and service integrations.
• Strengthen monitoring, observability, and incident readiness.
• Manage multiple initiatives while maintaining high standards for usability, implementation quality, and operational follow-through.

Requirements

• Strong experience building production software across frontend and backend layers, particularly modern frontend applications.
• Experience designing interfaces for complex operational products, internal tools, or case-management systems.
• Ability to turn ambiguous operational problems into clear, usable products or systems.
• Strong backend fundamentals in API design, data modeling, integrations, and system reliability.
• Experience building internal platforms, support tooling, automation systems, or operational products.
• Interest in agentic systems, ITSM, enterprise administration, or software that reduces manual operational work.
• Strong judgment regarding security, access boundaries, and constraining risky actions.
• Excellent stakeholder management and cross-functional collaboration skills.
• Clear and concise communication with technical and non-technical audiences.
• Strong analytical and problem-solving skills.

Preferred Experience

• Enterprise SaaS administration, identity systems, or privileged operational tooling.
• AI-assisted or agentic support systems.
• Ticketing systems, request routing, approval flows, or operational case management.
• Reusable toolsets or platforms consumed by both humans and agents.
• Compliance frameworks such as SOC 2, ISO 27001, FedRAMP, and NIST.

Benefits

• Base salary of $293,000-$342,000 per year, plus equity.
• Medical, dental, and vision insurance, with employer contributions to Health Savings Accounts.
• Pre-tax accounts for health, dependent care, and commuter expenses.
• 401(k) retirement plan with employer match.
• Paid parental, medical, and caregiver leave.
• Paid time off, company holidays, office closures, and sick or safe time.
• Mental health and wellness support.
• Employer-paid basic life and disability coverage.
• Annual learning and development stipend.
• Office meals and eligible meal delivery credits.
• Relocation assistance for eligible employees.

The role is either fully remote or based in San Francisco, California. OpenAI is an equal opportunity employer and provides reasonable accommodations to applicants with disabilities.