Software Engineer, Internal Applications - Enterprise

Details

About the Team

OpenAI’s Platform and Infrastructure Engineering organization advances the mission of deploying artificial general intelligence (AGI) for the benefit of all by delivering secure, scalable, and resilient technology solutions. Our team builds and maintains robust infrastructure that safeguards OpenAI’s data and systems while ensuring employees are well-equipped and seamlessly connected. By prioritizing security, reliability, and user-centric solutions, we empower OpenAI employees to drive impactful AI research, corporate operations, and product innovation.

About the Role

As a Software Engineer: Internal Applications, Enterprise, you will build internal products that make technology support and administration safer, faster, and less dependent on manual intervention. You will help reduce reliance on broadly privileged human actions, turn recurring technology problems into paved paths, and build agentic systems that can help resolve tickets end to end. A core part of the role is building the interfaces that bring employees, AI agents, and human responders together in a shared ITSM experience, with the right context, controls, and handoffs at each step.

We are seeking engineers who enjoy working across frontend and backend layers on ambiguous, high-leverage enterprise problems. You should bring strong product judgment, solid backend engineering fundamentals, and an interest in building software that changes how technology support, system administration, and agent-assisted operations are delivered. The best fit will care as much about the quality of the operator and employee experience as the correctness of the backend systems behind it.

Responsibilities

• Build frontend experiences that let employees request help, let agents gather context and take safe actions, and let human responders review, approve, or take over without losing the thread.
• Reduce reliance on broadly privileged manual actions by replacing them with narrow, auditable, policy-aware automation.
• Turn recurring technology support and administration problems into paved-path processes that can be completed consistently and, where appropriate, without a human in the loop.
• Build agentic solutions that can understand tickets, gather context, execute safe actions, and escalate intelligently when automation is not enough.
• Improve ITSM experiences across intake, routing, execution, handoff, and auditability.
• Create reusable tools, APIs, and execution primitives that agents and operators can use safely across enterprise systems.
• Design internal applications that pair strong frontend usability with robust backend systems, especially for complex operational tasks.
• Partner closely with IT, Security, and business teams to identify where software can remove friction, reduce risk, and improve operational leverage.
• Work with IAM and Security partners to ensure internal applications align with Zero Trust principles, RBAC expectations, and compliance needs.
• Build backend foundations that support secure products across identity, ITSM, ticketing, and service integrations.
• Strengthen monitoring, observability, and incident readiness for the systems behind these experiences.
• Manage multiple initiatives while maintaining a high bar for usability, implementation quality, and operational follow-through.

Requirements

You may be right for this role if you have:

• Strong experience building production software across both frontend and backend layers, with particular strength in modern frontend development.
• Experience designing interfaces for complex operational products, internal tools, or case-management systems.
• A track record of turning ambiguous operational problems into clear, usable products or systems.
• Solid backend engineering fundamentals in API design, data modeling, integrations, and system reliability.
• Experience building internal platforms, support tooling, automation systems, or operational products.
• Interest in agentic systems, ITSM, enterprise administration, or software that reduces manual operational burden.
• Strong judgment around security, access boundaries, and designing systems that constrain risky actions rather than simply making them easier.
• Excellent stakeholder management skills and ability to work cross-functionally with IT, Security, and business teams.
• Clear and concise communication skills to explain technical concepts to both technical and non-technical audiences.
• A self-starter with strong analytical and problem-solving skills.

You might thrive in this role if you have:

• Experience with enterprise SaaS administration, identity systems, or privileged operational tooling.
• Experience building AI-assisted or agentic support systems.
• Experience with ticketing systems, request routing, approval flows, or operational case management.
• Experience designing reusable toolsets or platforms consumed by both humans and agents.
• Familiarity with compliance frameworks such as SOC 2, ISO 27001, FedRAMP, and NIST.

Work Location

This role is either fully remote or based in San Francisco, CA. We offer relocation assistance to new employees.

About OpenAI

OpenAI is an AI research and deployment company dedicated to ensuring that general-purpose artificial intelligence benefits all of humanity. We push the boundaries of the capabilities of AI systems and seek to safely deploy them to the world through our products. AI is an extremely powerful tool that must be created with safety and human needs at its core, and to achieve our mission, we must encompass and value the many different perspectives, voices, and experiences that form the full spectrum of humanity.

We are an equal opportunity employer, and we do not discriminate on the basis of race, religion, color, national origin, sex, sexual orientation, age, veteran status, disability, genetic information, or other applicable legally protected characteristic.

Compensation and Benefits

In addition to the salary range listed below, total compensation also includes generous equity, performance-related bonus(es) for eligible employees, and the following benefits.

• Medical, dental, and vision insurance for you and your family, with employer contributions to Health Savings Accounts
• Pre-tax accounts for Health FSA, Dependent Care FSA, and commuter expenses (parking and transit)
• 401(k) retirement plan with employer match
• Paid parental leave (up to 24 weeks for birth parents and 20 weeks for non-birthing parents), plus paid medical and caregiver leave (up to 8 weeks)
• Paid time off: flexible PTO for exempt employees and up to 15 days annually for non-exempt employees
• 13+ paid company holidays, and multiple paid coordinated company office closures throughout the year for focus and recharge, plus paid sick or safe time (1 hour per 30 hours worked, or more, as required by applicable state or local law)
• Mental health and wellness support
• Employer-paid basic life and disability coverage
• Annual learning and development stipend to fuel your professional growth
• Daily meals in our offices, and meal delivery credits as eligible
• Relocation support for eligible employees
• Additional taxable fringe benefits, such as charitable donation matching and wellness stipends, may also be provided

More details about our benefits are available to candidates during the hiring process.

This role is at-will and OpenAI reserves the right to modify base pay and other compensation components at any time based on individual performance, team or company results, or market conditions.