Solutions Engineer, Ads Solutions - San Francisco

Details

OpenAI's Ads Solutions team partners with advertisers to understand their businesses and needs, helping inform the development of products and solutions that drive revenue growth while maintaining strong standards for user trust and platform integrity.

The Ads Solutions Engineer partners with advertisers and agencies throughout the pre-sales and growth lifecycle, helping them evaluate, launch, and scale on OpenAI's advertising platform. The role serves as the technical expert in the sales process, translating advertiser objectives into scalable technical solutions across measurement, integrations, data activation, and campaign execution.

This role sits at the intersection of sales, product, and engineering, working with Client Partners, Customer Success Managers, Product, Engineering, Policy, and Operations teams. The position is based at OpenAI's San Francisco headquarters and offers generous relocation support for new hires.

Responsibilities

• Partner with Client Partners during the sales cycle to provide technical expertise that unlocks new business and accelerates deal closure.
• Lead technical discovery with advertisers and agencies to understand data flows, martech stacks, measurement requirements, and activation goals.
• Design and recommend implementation approaches for pixels, APIs, server-to-server integrations, identity solutions, offline conversions, and measurement frameworks.
• Guide advertisers through onboarding and launch readiness, ensuring successful setup of tracking, attribution, audience signals, and reporting.
• Troubleshoot technical issues related to implementation, signal quality, delivery, and measurement performance.
• Build demos, proofs of concept, and technical narratives that demonstrate the value of OpenAI's ads solutions.
• Partner cross-functionally with Product and Engineering to escalate issues, advocate for customer needs, and influence roadmap priorities.
• Create repeatable technical documentation, playbooks, and best practices that scale advertiser adoption globally.
• Train internal sales and success teams on technical capabilities, integrations, and evolving product features.

Requirements

• 5+ years of experience in solutions engineering, sales engineering, technical account management, adtech, martech, or a related client-facing technical role.
• Hands-on experience with digital advertising measurement, pixels, conversion APIs, mobile measurement, identity solutions, or CRM and data integrations.
• Understanding of advertiser ecosystems, including tag managers, customer data platforms, analytics tools, attribution platforms, and data warehouses.
• Ability to explain complex technical concepts clearly to technical practitioners and executive stakeholders.
• Experience writing SQL, using APIs, debugging implementation issues, or working with structured datasets.
• Comfort operating in ambiguous, fast-moving environments and building processes from scratch.
• Strong ownership, bias for action, and customer empathy.
• Commitment to responsible platform growth, user trust, and long-term partner success.

Benefits

• Equity, performance-related bonuses for eligible employees, and comprehensive benefits.
• Medical, dental, and vision insurance, with employer contributions to Health Savings Accounts.
• Pre-tax accounts for health and dependent care expenses, plus commuter benefits.
• 401(k) retirement plan with employer match.
• Paid parental, medical, and caregiver leave.
• Paid time off, company holidays, office closures, and paid sick or safe time.
• Mental health and wellness support.
• Employer-paid basic life and disability coverage.
• Annual learning and development stipend.
• Daily meals in offices and meal delivery credits where eligible.
• Relocation support for eligible employees.
• Additional benefits may include charitable donation matching and wellness stipends.

OpenAI is an equal opportunity employer committed to reasonable accommodations and responsible development and deployment of artificial intelligence.