Solutions Engineer, Canada

at Glean

📍 Canada

USD 145,000-220,000 per year

MIDDLE

✅ Remote

Tech Stack
Tag name is followed by "@" symbol and proficiency level value. About proficiency levels:

1-2 — basic awareness. Minimal hands-on experience, and a rudimentary understanding of the technology's purpose;

3-6 — daily use. Comfortable and regular usage, capable of handling common tasks and challenges related to the technology;

7-9 — you are an expert, you can teach others, you know all the pitfalls and tricks;

10 — exceptional knowledge, comprehensive understanding, and adeptness in all aspects of the technology, including advanced problem-solving. Think twice before claiming or demanding such level.

AI API @ 3 AWS @ 2 Azure @ 2 Communication @ 3 GCP @ 2 Java @ 5 Python @ 5 Security @ 3

Details

Glean is seeking a Solutions Engineer to help enterprise customers in Canada connect complex business and technical challenges to practical outcomes with Glean. You will partner with Account Executives across the sales cycle, leading discovery, tailored demonstrations, technical evaluations, security conversations, and business-value discussions.

Responsibilities

Partner with Account Executives to navigate complex, multi-stakeholder deal cycles, including executive stakeholders.
Lead technical discovery with customers to understand business goals, workflows, technical requirements, stakeholders, and success criteria.
Create and demonstrate tailored customer environments based on industry, line of business, and customer use cases.
Plan and manage technical proofs of concept (POCs), aligning scope, success criteria, and next steps with customers.
Lead customer-facing technical discussions, including security conversations, to address questions and build confidence in Glean’s security posture.
Work cross-functionally with Product and Engineering to relay customer feedback, support customer requests, and represent the voice of the customer.
Develop ROI analyses, business cases, and presentations that connect technical fit to customer outcomes.

Requirements

5+ years of experience in Sales Engineering, Solutions Engineering, or Solutions Consulting at a SaaS company.
Bachelor’s degree in Computer Science or a related field.
Demonstrated experience partnering with Account Executives on technical sales cycles with enterprise customers.
A consultative approach to solving customer business challenges, with a track record of addressing technical and security objections.
Familiarity with at least one major cloud environment: GCP, AWS, or Azure.
Proficiency in Python or Java.
Ability to configure, monitor, and maintain API-based integrations.
Excellent written and verbal communication skills.
A motivated, self-starting approach and the ability to thrive in a fast-paced, collaborative team environment.

Location

Remote; must be based in Canada.

Compensation And Benefits

Standard on-target earnings range: $145,000–$220,000 annually, in USD.
Compensation may vary based on location, level, job-related knowledge, skills, and experience.
Certain roles may be eligible for variable compensation, equity, and benefits.
Medical, vision, and dental coverage.
Generous time-off policy.
Opportunity to contribute to a 401(k) plan.
Home office improvement stipend.
Annual education and wellness stipends.
Regular company events and healthy lunches.

Glean is committed to building and sustaining a diverse, inclusive workplace. As part of the interview process, candidates will complete a brief AI-focused exercise or discussion about how they think about, design, and use AI to drive impact in their role.