Staff Advanced Analytics, Community Blueprint & Quality

Details

The Quality & Blueprint team partners with Product, Engineering, Operations, and Finance to identify where the customer experience is breaking down, diagnose the causes, and determine how to improve the guest and host experience at scale.

This role acts as a senior analytics leader on the Community Blueprint Quality team. It is a hands-on, execution-focused position involving high-impact analysis, experimentation, and reporting. The role owns end-to-end work from problem framing through leadership-ready recommendations and operates independently while partnering closely with cross-functional stakeholders.

Responsibilities

• Conduct strategic deep dives into customer experience drivers, including cleanliness, check-in, and communication, to identify symptoms, diagnose root causes, and recommend interventions.
• Design, execute, and analyze experiments, including A/B tests and quasi-experiments, to measure the impact of quality and blueprint initiatives.
• Build and apply causal inference frameworks, including difference-in-differences, synthetic controls, and propensity matching, to estimate the impact of product, policy, and operational changes.
• Leverage LLMs and AI-assisted analytics to extract structured insights from unstructured data and scale root-cause taxonomy generation across millions of trips.
• Develop and validate metrics and dimensions that monitor customer experience health and surface emerging quality issues.
• Build and maintain analytical artifacts, including queries, dashboards, and readouts, to enable stakeholder self-service for standard questions.
• Partner with Product, Engineering, Data Science, Data Engineering, and other Advanced Analytics teams to align on methodology, assumptions, and interpretation.
• Translate complex analyses into clear, concise insights and recommendations for senior leadership.

Requirements

• 10+ years of experience in advanced analytics, data science, or applied quantitative analysis; industry experience is required.
• Strong hands-on expertise in SQL and at least one programming language, such as Python or R.
• Proven experience designing and analyzing A/B experiments and applying statistical methods to real-world product problems.
• Experience with causal inference techniques, including difference-in-differences, synthetic controls, and propensity scoring, with a track record of applying them to ambiguous business problems.
• Hands-on experience with AI-assisted analytics workflows using Claude, ChatGPT, or internal LLM agents, including prompt engineering, structured extraction from unstructured text, and using LLMs as classifiers or judges.
• Experience building metrics end-to-end, including definitions, validation, and implementation in data pipelines.
• Strong analytical judgment and the ability to balance rigor with speed while clearly communicating tradeoffs.
• Excellent communication skills, including experience presenting to senior, non-technical audiences.
• Demonstrated ability to operate independently, manage multiple priorities, and deliver against agreed timelines.
• Experience in marketplace, product analytics, customer experience, or trust and safety contexts is strongly preferred.

Location

This position is US remote eligible. The role may include occasional work at an Airbnb office or attendance at offsites, as agreed with the manager. Candidates must live in a state where Airbnb, Inc. has a registered entity.

Compensation

The base pay range is $180,000–$221,000 USD. The role may also be eligible for bonus, equity, benefits, and Employee Travel Credits.

Inclusion and Accommodations

Airbnb is committed to an inclusive application and interview process and provides reasonable accommodations for candidates with disabilities.