Strategy & Operations, FDE

Details

Anthropic is hiring a Strategy & Operations Lead for Forward Deployed Engineering (FDE). FDE embeds with strategic customers to build production AI systems on Claude, develop repeatable implementation patterns, and bring learnings back to Product and Research.

The role will serve as the strategy partner to FDE leadership and own planning for headcount, capacity, engagement mix, pricing, measurement, partner delivery, and reporting. It is part of the GTM Strategy & Operations team and works closely with Finance, Deal Desk, Legal, Revenue Operations, Partnerships, Applied AI, and FDE program leads.

Responsibilities

• Build FDE's annual and quarterly plans, including headcount and hiring by region and role, capacity, utilization, and the mix of commercial, research, and mission-driven engagements.
• Build demand, capacity, and staffing models with scenarios for hiring and prioritization decisions.
• Lead monthly and quarterly business reviews, set KPIs with FDE leadership, own the scorecard, and prepare materials for GTM and company leadership.
• Work with Revenue Operations and Data Science to integrate engagement, staffing, and outcome data into company systems and automate reporting.
• Measure engagement outcomes, including production launches, consumption, expansion, and reusable partner patterns.
• Partner with Finance, Deal Desk, and Legal on engagement pricing, packaging, discounts, contracts, and portfolio economics.
• Develop the plan and economics for moving more work to delivery partners, including partner ownership, co-delivery, Anthropic advisory work, required capacity, quality, and cost measurement.
• Work with FDE leadership and People on organizational design, new roles, manager spans, and headcount allocation.
• Lead cross-functional projects spanning Sales, Applied AI, Customer Success, Product, and Research.
• Use Claude Code and agents to build and operate the models, dashboards, and workflows required by the role.

Requirements

• Experience in strategy and operations, business operations, strategic finance, or consulting, including direct work with a professional services, implementation, solutions engineering, or forward deployed team.
• Understanding of professional services economics, including utilization, staffing mix, rates, backlog, margin, and their relationship to customer outcomes.
• Ability to build capacity or staffing models from scratch, explain assumptions, and retrieve data using SQL.
• Experience running planning cycles and business reviews for senior leaders and writing the associated materials.
• Experience taking ambiguous questions through recommendation, decision, and implementation of a repeatable process.
• Ability to build trust with senior technical and commercial leaders and influence without direct authority.
• Comfort working quickly with imperfect data and improving simple processes over time.
• Current use of AI tools and interest in expanding their application.
• Excitement about Anthropic's mission to build safe and beneficial AI systems.

Preferred Qualifications

• 10+ years of experience in GTM strategy and operations, business operations, or consulting.
• Experience building the operations of a professional services or FDE team during rapid growth.
• Experience with services pricing, statements of work, and deal terms in collaboration with Finance and Legal.
• Experience building or managing delivery partner programs, including subcontracting, co-delivery, and partner economics.
• Experience in a consumption- or usage-based business, including connecting services work to product usage.
• Technical fluency with LLM applications, including agents, evaluations, and MCP.
• Experience with Salesforce and professional services automation (PSA) tools.
• Experience at an AI, cloud, or developer infrastructure company.
• Experience preparing materials for executive and board audiences.

Education and Experience

• Bachelor's degree or equivalent combination of education, training, and experience.
• Relevant field of study demonstrated through coursework, training, or professional experience.
• Required years of experience correlate with the internal job level.

Benefits

Anthropic offers competitive compensation and benefits, optional equity donation matching, generous vacation and parental leave, flexible working hours, and office space for collaboration.