Systems & Enablement Lead, Recruiting Operations

Details

OpenAI's Recruiting Operations team provides the systems, workflows, and data foundation that support hiring. The Systems & Enablement function owns the recruiting technology ecosystem, including the ATS, offer workflows, and connected tools, ensuring they are reliable, well-governed, and user-centric.

The Systems & Enablement Lead will lead improvements across recruiting processes, systems, and enablement. The role involves identifying recurring friction, defining underlying problems, and carrying solutions from initial testing through implementation, adoption, and repeatable operational processes. The successful candidate will partner with Recruiting leaders, People Systems, and hiring teams to translate hiring priorities into scalable processes and programs.

Responsibilities

• Lead projects from discovery through adoption, managing scope, milestones, dependencies, and risks.
• Own enablement for operational workflow changes, including documentation, training, office hours, and change communications.
• Support offer approval and other sensitive recruiting workflows through clear coordination, follow-through, and exception handling.
• Identify recurring support themes and drive fixes through process changes, documentation improvements, automation, or handoff to People Systems.
• Partner with recruiters, coordinators, People Systems, and cross-functional stakeholders to improve workflow usability and reliability.
• Use data and operational signals to monitor service health, prioritize improvements, and reduce repeat work.
• Evaluate practical AI and automation opportunities that improve support quality, speed, and consistency without weakening controls.

Requirements

• 5+ years of experience in recruiting operations, HR systems, people technology, or related roles.
• Hands-on experience administering an ATS; Ashby is strongly preferred.
• Strong understanding of recruiting workflows, offers, and hiring data.
• Ability to balance detailed systems work with user support and enablement.
• Strong communication and stakeholder partnership skills.
• Comfort working in fast-moving, evolving environments.
• High attention to detail, strong operational discipline, and a commitment to accuracy and consistency.

Nice to Have

• Experience supporting global or multi-entity hiring.
• Familiarity with compliance-sensitive or highly regulated workflows.
• Experience creating training and documentation for operational teams.
• Experience working with analytics or downstream HR systems.

Workplace and Location

This role is based in OpenAI's San Francisco office, and remote applications are not being considered. The role uses a hybrid work model with three days in the office per week and optional work from home on Thursdays and Fridays.

Compensation and Benefits

The base salary range is $216,000–$240,000 per year. Total compensation also includes equity and performance-related bonuses for eligible employees.

Benefits include medical, dental, and vision insurance; employer contributions to Health Savings Accounts; pre-tax flexible spending and commuter accounts; a 401(k) plan with employer match; paid parental, medical, and caregiver leave; paid time off; paid holidays and office closures; mental health and wellness support; employer-paid life and disability coverage; an annual learning and development stipend; daily office meals and eligible meal delivery credits; relocation support for eligible employees; and potential additional taxable fringe benefits such as charitable donation matching and wellness stipends.