Tech Operations Specialist

Details

GitLab is seeking a detail-oriented Tech Operations Specialist to keep the field organization's AI tooling running smoothly. The role involves maintaining an inventory of AI tools, managing use cases and field needs, tracking adoption and utilization, processing access requests, and keeping the data supporting these tools clean and organized. The position reports to the Vice President, Enablement & AI and operates in GitLab's all-remote, asynchronous environment.

Responsibilities

• Maintain an up-to-date inventory of AI tools used across the field organization, identify overlap or redundancy, and support consolidation efforts.
• Create and maintain a library of field-adopted and requested use cases for AI tools in coordination with the AI Transformation Owner, CRO.
• Monitor AI tool usage, build simple reporting on adoption trends, and flag underutilized or underperforming tools.
• Draft internal announcements for tool rollouts and create micro-enablement programs to encourage adoption.
• Own the intake and processing of AI tool access requests, ensuring timely and accurate provisioning aligned with licensing and approval requirements.
• Support the organization, quality, and hygiene of data used by or generated from AI tools.
• Work with relevant teams to keep Google Drive and datasets accurate and properly maintained.

Requirements

• Some experience in enablement, sales or business operations, IT operations, or a similar coordination-heavy function.
• Comfort owning recurring operational processes.
• Strong attention to detail and the ability to track multiple tools, requests, and datasets simultaneously.
• Genuine curiosity about AI tools and platforms, with willingness to learn the technical basics of how they are configured, accessed, and maintained.
• Ability to advocate for AI adoption and best practices in the field.
• Comfort following and improving structured processes such as intake forms, access workflows, and tracking dashboards.
• Collaborative approach when working with enablement, IT, and field stakeholders to gather requirements and resolve access or data issues.
• Basic comfort working with spreadsheets, dashboards, or simple data tools to track utilization and maintain data quality.
• Ability to work in an all-remote, asynchronous environment based on transparency and collaboration.

Team

The Enablement & AI function is part of the CRO organization and includes enablement leads serving CRO business functions, a centralized content group, AI technology resources, and an operations team.

Benefits

• Benefits supporting health, finances, and well-being
• Flexible paid time off
• Team Member Resource Groups
• Equity compensation and Employee Stock Purchase Plan
• Growth and Development Fund
• Parental leave
• Home office support