Technical Community Program Manager, Pro

Details

OpenAI is seeking an exceptional Technical Community Program Manager to help manage and scale a high-signal community of advanced ChatGPT Pro users. This hands-on, technically fluent role sits at the intersection of community building, product enablement, user research, product education, and editorial storytelling. The role is based in New York City and reports to the Head of Pro Subscriber Community.

Responsibilities

Run and Grow a High-Signal Community

• Manage and deepen engagement with the ChatGPT Pro cohort of advanced users across disciplines.
• Design and execute high-touch community programming, including product demos, office hours, show-and-tell sessions, peer-learning formats, and in-person events.
• Build repeatable systems for onboarding, engagement, retention, and member communications.

Build Relationships with Exceptional Users

• Identify, recruit, and onboard individuals doing high-impact work with ChatGPT and Codex.
• Conduct in-depth interviews and maintain ongoing relationships to understand workflows, decision-making, and real-world applications.
• Act as a trusted point of contact between users and OpenAI.
• Create an experience worthy of users’ time, expertise, and trust.

Support Advanced Technical Workflows

• Help advanced Pro users understand and operationalize new capabilities across ChatGPT, Codex, agents, and related products.
• Run technical office hours, workflow reviews, demos, and peer-learning sessions for users building complex systems.
• Partner with DevEx, Product, and Research to route technical questions, bugs, edge cases, and workflow feedback to the appropriate teams.
• Translate between highly technical users, non-technical experts becoming builders, and internal teams seeking to understand real-world usage.

Document ChatGPT and Codex Usage

• Curate and evaluate user chats and workflows for editorial publication, internal learning, and product feedback.
• Identify patterns across use cases and turn them into actionable insights, educational assets, and reusable examples.
• Uphold technical accuracy, domain accuracy, user consent, and privacy across fields including science, law, finance, education, and creative work.

Tell the Community’s Story

• Produce user profiles and case studies.
• Contribute to editorial channels, including Substack, social content, newsletters, and internal storytelling.
• Shape how advanced AI usage is presented to internal teams and external audiences.
• Collaborate with users and internal partners to ensure stories are accurate, compelling, and respectful of context.

Support Product Testing and Feedback Loops

• Organize and run small cohorts of Pro users testing new models and features.
• Document users’ experiments, successes, and friction points.
• Synthesize feedback clearly, distinguishing recurring patterns from isolated anecdotes.
• Help expert users becoming builders test, understand, and apply agentic capabilities in serious real-world workflows using tools such as Codex.

Identify Emerging AI Usage Trends

• Identify new patterns in how advanced users interact with ChatGPT and Codex.
• Track shifts in workflows, prompting strategies, and tool adoption.
• Surface recommendations to relevant internal teams and explain why emerging behaviors may matter at scale.

Requirements

• Exceptional curiosity about how people work and solve problems.
• Strong organizational skills and the ability to build systems, manage competing priorities, and reliably close loops.
• Good judgment about what is interesting, novel, and worth sharing.
• Strong technical fluency, including the ability to understand technical workflows, reason through product behavior, and communicate credibly with builders.
• Hands-on experience using AI tools for complex work, ideally including Codex, agents, APIs, automation, or technical prototyping.
• Ability to help users break down workflows, identify friction, document edge cases, and translate technical usage into clear product feedback.
• Strong writing and editing skills, particularly for turning complex technical behavior into precise, accessible stories and examples.

Nice-to-Haves

• Developer advocacy or technical community-building experience, particularly with expert consumer users.
• Experience building sophisticated workflows with Codex, agents, automation, or APIs and teaching others to use them.
• Experience as a product-minded technical writer or developer educator.
• Taste, curiosity, agency, range, and rigor.

Benefits

• Base salary of $216,000–$240,000 per year, plus equity.
• Medical, dental, and vision insurance, with employer contributions to Health Savings Accounts.
• Pre-tax accounts for health, dependent care, and commuter expenses.
• 401(k) retirement plan with employer match.
• Paid parental, medical, and caregiver leave.
• Paid time off, company holidays, and office closures.
• Mental health and wellness support.
• Employer-paid basic life and disability coverage.
• Annual learning and development stipend.
• Daily office meals and eligible meal delivery credits.
• Relocation support for eligible employees.
• Potential additional benefits, including charitable donation matching and wellness stipends.