Transformation Leads Regional Manager

Details

About the Team

OpenAI’s Transformation Leads help customers rethink what their business could do with AI. The team works with executives and Heads of AI to build business reinvention roadmaps through Leadership Advisory and Collaborative Design support. The objective is to secure and accelerate new business models, including process redesign and culture change.

About the Role

You’ll manage OpenAI’s Transformation Leads in America West and personally advise senior customers at the Executive Briefing Center in San Francisco. You’ll help leadership teams work through business or cultural questions and leave with decisions they can act on. When deeper work is needed, you’ll design and own the follow-up workshop. The role is based in San Francisco and involves meeting customers across the US West region.

Responsibilities

• Lead executive workshops where leaders use AI in their own work, including exploring AI as an AI chief of staff.
• Facilitate change workshops that bring together employees who do the work to redesign processes, question incentives, or test new offerings.
• Define who will test an idea and how results will be evaluated.
• Represent OpenAI on stages in front of large audiences and in smaller leadership meetings.
• Develop original ideas from customer work and contribute to talks, blog articles, podcasts, and other internal and external media.
• Bring Product concrete examples of how customer needs are changing.
• Work with account teams on customer plans while Applied AI Architects and Forward-Deployed Engineers lead technical work and Deployment Leads ensure rollout.
• Build and manage the West team while leading customer engagements.
• Assign priorities, provide guidance and support, and coach team members to excel.
• Collaborate with regional peers and partners to share approaches that have led to customer success.
• Help customers develop governance systems capable of leading AI-driven change and future transformations.

Requirements

• Experience helping executives rethink a product, service, or way of working with AI.
• Ability to explain what people had to change, what customers learned through experimentation, and how the work delivered concrete value.
• Ability to inspire large audiences and earn the trust of Fortune 100 executive teams.
• Strong questioning, adaptability, and the ability to operate in fluid internal and customer situations within tight delivery schedules.
• Practical use of AI and the ability to turn ambitious ideas into small, credible customer tests within minutes across industries, lines of business, and functions.
• Experience managing customer-facing teams while personally leading customer work.
• Demonstrated coaching ability, including examples of successful decisions made independently by coached team members.

About OpenAI

OpenAI is an AI research and deployment company dedicated to ensuring that general-purpose artificial intelligence benefits all of humanity. OpenAI develops and safely deploys AI products with safety and human needs at their core.

OpenAI is an equal opportunity employer and provides reasonable accommodations to applicants with disabilities. Background checks may be administered in accordance with applicable law.

Benefits

• Medical, dental, and vision insurance, with employer contributions to Health Savings Accounts.
• Pre-tax Flexible Spending Accounts and commuter benefits.
• 401(k) retirement plan with employer match.
• Paid parental, medical, and caregiver leave.
• Paid time off and paid company holidays.
• Mental health and wellness support.
• Employer-paid basic life and disability coverage.
• Annual learning and development stipend.
• Daily office meals and eligible meal delivery credits.
• Relocation support for eligible employees.
• Potential additional benefits, including charitable donation matching and wellness stipends.

Base pay may vary based on market location, job-related knowledge, skills, and experience. Total compensation also includes equity, performance-related bonuses for eligible employees, and benefits.