AI Deployment Specialist, Beneficial Deployments

Details

Anthropic is seeking an AI Deployment Specialist to guide customers from contract signature to live, governed, and adopted deployments across Claude for Enterprise, Claude Code, and API products. The role combines technical deployment, enterprise enablement, organizational change, and scalable program design, with a focus on nonprofit and mission-driven organizations.

Responsibilities

• Own the complete activation journey from contract signature to production deployment, coordinating customer teams and cross-functional resources.
• Deploy Claude in customer environments by configuring and troubleshooting SSO using SAML, SCIM, and JIT provisioning across Okta, Entra ID, Ping, and Google Workspace.
• Configure MCP connectors, administrative policy templates, seat-assignment logic, Skills, Projects, and related capabilities.
• Advise customer CISOs, CTOs, security teams, and IT leaders on enterprise governance, organization topology, access models, RBAC, OAuth, and deployment best practices.
• Transition deeper technical issues to Support or Engineering when appropriate.
• Design scalable activation frameworks, templated playbooks, deployment checklists, admin enablement sessions, onboarding cohorts, and increasingly self-service programs.
• Develop change-management strategies, rollout plans, and Train-the-Trainer programs to build internal AI champions and drive adoption.
• Define and track metrics including activation rate, time-to-value, customer satisfaction, and operational efficiency.
• Share customer insights with Product, Support, and Security teams to address recurring deployment blockers.

Requirements

• At least 5 years of experience in customer-facing technical roles such as implementation management, technical account management, technical onboarding, solutions consulting, or customer success.
• Track record of managing multiple concurrent enterprise deployments with documented handoffs.
• Experience serving nonprofits or mission-driven organizations.
• Sustained hands-on experience with enterprise identity integrations, including SAML, OIDC, SCIM v2, and JIT provisioning across at least two major identity providers, such as Okta, Entra ID, Ping, or Google Workspace.
• Ability to debug SAML assertions and SCIM attribute mappings independently.
• Experience advising CISOs, CTOs, or IT leadership on SaaS or AI platform governance and enterprise setup.
• Working knowledge of SOC 2, ISO 27001, HIPAA, and GDPR security and compliance frameworks.
• Experience designing, launching, and measuring programs serving multiple customers, such as onboarding cohorts, enablement series, admin academies, or lifecycle programs.
• Hands-on experience using AI and LLMs in workflows, including prototyping, content generation, account analysis, or process automation.
• Experience with organizational change, rollout strategies, stakeholder resistance, internal champion development, and adoption programs.
• Comfort working in ambiguity and building new processes and frameworks.
• Data-driven approach to defining and tracking success metrics.
• At least a Bachelor's degree in a related field or equivalent experience.

Work Arrangement and Sponsorship

• The role follows a location-based hybrid policy, with staff expected to work from one of Anthropic's offices at least 25% of the time; some roles may require more office time.
• Anthropic sponsors visas and will make reasonable efforts to obtain a visa for successful candidates, with support from an immigration lawyer.

Compensation

• Annual salary: $1–$2 USD.