Bloomberg On-Site Support Specialist

Details

As a Support Specialist with the Bloomberg On-Site Support team in San Francisco, you will provide high-touch IT support across Bloomberg client and office environments while helping deliver the technology and services that clients and colleagues rely on every day.

This is a visible, client-facing role for someone early in their IT career with a strong technical foundation, exceptional customer service skills, and the ability to learn quickly. The role covers traditional PC and Mac support, mobile and endpoint environments, smartphones, tablets, docking solutions, KVMs, peripherals, connectivity, device management, and Bloomberg's one-device experience.

The role is based at Pier 3 in San Francisco and supports the Pier 3 and 140 New Montgomery offices, as well as Bloomberg clients throughout the region. The Bloomberg On-Site Support team combines client-facing IT support, Office IT, mobile and endpoint support, Bloomberg technology, implementation and Order Management activity, infrastructure support, and collaboration with teams across the firm.

Responsibilities

• Deliver high-touch technical support to Bloomberg clients and colleagues.
• Troubleshoot Windows, Mac, iOS, iPadOS, Android, application, hardware, and connectivity issues.
• Support PCs, Macs, smartphones, tablets, monitors, docking stations, KVMs, peripherals, and modern workplace technology.
• Develop knowledge of MDM/UEM, mobile enrollment, device compliance, application delivery, and endpoint management.
• Troubleshoot Wi-Fi, VPN, Bluetooth, USB-C, Thunderbolt, display, charging, and peripheral issues.
• Support Bloomberg technology installations, upgrades, moves, implementations, and Order Management activity.
• Apply working knowledge of LAN, WAN, TCP/IP, DNS, and general networking concepts.
• Take ownership of issues through resolution and keep customers informed throughout the process.
• Partner with Sales, Engineering, Facilities, Employee Technology Support, vendors, and other internal teams.
• Work within an ITIL-based service environment, including Incident, Request, Change, and Problem Management.
• Communicate technical information clearly to technical and non-technical audiences.
• Identify opportunities to improve the customer experience and support delivery.

Requirements

• Two to four years of experience in IT Support, Desktop Support, Endpoint Support, Field Support, or a related technology role.
• Strong customer service and communication skills.
• Experience supporting Windows and Mac environments.
• Working knowledge of iOS, iPadOS, Android, and modern mobile technology.
• Strong troubleshooting and critical-thinking skills.
• Familiarity with TCP/IP, DNS, LAN, WAN, Wi-Fi, and VPN networking concepts.
• Exposure to docking stations, KVMs, monitors, USB-C/Thunderbolt, and workplace peripherals.
• Understanding of MDM, endpoint management, or enterprise mobile support concepts.
• Strong learning agility, curiosity, judgment, ownership, accountability, and collaboration skills.
• Confidence engaging professionally with clients and colleagues at different levels.

Preferred Qualifications

• White-glove, executive, or client-facing support experience.
• Exposure to Microsoft Intune, Jamf, Apple Business Manager, Windows Autopilot, or similar endpoint tools.
• Experience with device enrollment, provisioning, compliance, MFA, SSO, or endpoint security.
• Exposure to networking equipment, cabling, IDF environments, or infrastructure support.
• Experience with implementation, deployment, installation, or Order Management workflows.
• ITIL, CompTIA, Microsoft, Apple, or entry-level Cisco certifications.
• Interest in financial services or enterprise technology environments.
• Examples of learning new technology quickly or improving an existing process.

Benefits

Benefits and total rewards may include merit increases, incentive compensation for exempt roles, paid holidays, paid time off, medical, dental, vision, short- and long-term disability benefits, 401(k) matching, life insurance, and wellness programs.