Business Operations and Growth Lead

Details

The Chief Business Officer organization drives Airbnb’s growth and expansion efforts worldwide, including commercializing new and existing businesses, recruiting and developing global supply, and executing international strategy. The Global Markets Team ensures Airbnb remains locally relevant and supports regional growth strategies across supply, demand, and other business surfaces.

This role reports to the Director, Programs and Business Operations and works closely with cross-functional leaders and teams to scale community growth and optimization-focused programs across the Americas.

Responsibilities

• Align all functions to achieve the Americas’ regional business objectives in partnership with the Director, Regional Business Operations and Growth.
• Own the conception, execution, and measurement of cross-functional initiatives from end to end.
• Define problem statements, articulate ideal solutions, identify dependencies, and work with cross-functional stakeholders to achieve solutions across demand, supply, and regulatory areas.
• Drive regular business operations meetings and lead weekly meetings with cross-functional project teams, including field and online operations, marketing, product, and legal.
• Use internal and external data sources and tools to analyze macro and micro trends.
• Present analysis, insights, and actionable plans to Airbnb country and regional leadership teams to support business decisions.
• Assist the Regional Director and Regional Business Operations Director in owning the performance narrative for key metrics.
• Deliver concise and clear performance stories to senior leaders during weekly, monthly, and quarterly business reviews.

Requirements

• Ideally 10+ years of work experience, preferably with combined exposure to data modeling, business analytics, and project management in a dynamic entrepreneurial environment.
• Proven bias to action and ability to own projects from conception through post-mortem.
• Ability to work amid uncertainty and ambiguity and create clarity from chaos.
• Familiarity with AI, AI data analysis, and AI tools is an asset.
• Excellent written and verbal communication skills, with the ability to present succinctly and clearly at all organizational levels.
• Proven ability to tell stories, influence, and rally diverse cross-functional stakeholders around a common mission using qualitative and quantitative insights.
• Ability to manage details and execution while contextualizing recommendations within broader company strategy.
• Ability to prioritize work, multitask, and coordinate support across functions.
• Excellent organizational skills, attention to detail, and ability to document processes and decisions.
• Experience implementing and scaling initiatives across globally dispersed teams.
• Experience working cross-functionally with multiple departments.
• Hands-on approach and ability to execute quickly.
• Comfort manipulating large datasets in Excel is required.
• SQL proficiency is strongly preferred.

Location

This position is US remote eligible. The role may include occasional work at an Airbnb office or attendance at offsites, as agreed with the manager. The employee must live in a state where Airbnb, Inc. has a registered entity.

Benefits

The role may be eligible for a bonus, equity, benefits, and Employee Travel Credits. Airbnb is committed to inclusion and belonging and provides reasonable accommodations throughout the recruitment process.

Compensation

The base pay range is $168,000–$203,000 USD per year.