Customer Education, Content & Systems Operations Lead

Details

OpenAI's Customer Education team creates learning experiences, programs, and resources that help customers use increasingly capable AI systems effectively, responsibly, and with confidence. This role will build the operational foundation behind education programs that support enterprise adoption of frontier AI.

Responsibilities

• Own the health and integrity of the Customer Education content portfolio, including lifecycle, governance, discoverability, reuse, and meaningful gaps.
• Ensure customer-facing teams can find and use the right education resources at the right time.
• Run the team's operating rhythm across priorities, ownership, timelines, dependencies, decisions, launch readiness, and follow-through.
• Turn ambiguous cross-functional initiatives into clear plans, workflows, responsibilities, and decision points.
• Design scalable processes and handoffs for creating, launching, maintaining, distributing, and measuring education programs.
• Translate team and business needs into practical system requirements and partner across teams to implement solutions.
• Identify operational risks, portfolio gaps, duplicated effort, and execution breakdowns before they become larger problems.
• Use AI to automate repeatable work, strengthen quality control, synthesize inputs, and create better operating leverage.

Requirements

Required

• 8+ years of experience in content operations, program operations, business operations, learning operations, knowledge management, or a related field.
• Experience owning or improving the operating model of a fast-moving, cross-functional team.
• Demonstrated experience managing the lifecycle and quality of a complex content or knowledge portfolio.
• Strong program management skills, including prioritization, dependency management, risk identification, and executive communication.
• Experience translating business or team needs into clear workflows, system requirements, and implementation plans.
• Excellent written communication, sound operational judgment, and strong follow-through.

Preferred

• Experience in customer education, customer success, enablement, learning, or enterprise technology.
• Experience supporting content and programs across multiple formats, audiences, or channels.
• Familiarity with systems and data flows that support customer adoption, learning, and go-to-market execution.
• Experience building AI-enabled workflows to reduce manual effort and improve consistency.

Successful candidates will be strong operators who can move between strategic questions and operational detail, exercise sound judgment about content quality and portfolio health, think in systems, communicate clearly, influence without authority, and turn complex discussions into decisions and actions. The role requires enthusiasm for experimenting with AI-enabled ways of working and building them into durable team practices.

About OpenAI

OpenAI is an AI research and deployment company dedicated to ensuring that general-purpose artificial intelligence benefits all of humanity. The company pushes the boundaries of AI system capabilities and seeks to safely deploy them through its products.

OpenAI is an equal opportunity employer and does not discriminate on the basis of race, religion, color, national origin, sex, sexual orientation, age, veteran status, disability, genetic information, or other applicable legally protected characteristic. Background checks are administered in accordance with applicable law. Reasonable accommodations are available to applicants with disabilities.

Benefits

• Base pay of $207,000–$230,000 per year, plus equity.
• Medical, dental, and vision insurance, with employer contributions to Health Savings Accounts.
• Pre-tax accounts for health and dependent care expenses, as well as commuter expenses.
• 401(k) retirement plan with employer match.
• Paid parental, medical, and caregiver leave.
• Paid time off, paid company holidays, and paid office closures.
• Mental health and wellness support.
• Employer-paid basic life and disability coverage.
• Annual learning and development stipend.
• Daily meals in offices and eligible meal delivery credits.
• Relocation support for eligible employees.
• Additional benefits may include charitable donation matching and wellness stipends.