Customer Education, Content & Systems Operations Lead

Details

About the Team

OpenAI’s mission is to ensure that artificial general intelligence benefits all of humanity. Customer Education helps people and organizations use increasingly capable AI systems effectively, responsibly, and with confidence. The team creates learning experiences, programs, and resources that help customers move from initial understanding to sustained use and measurable impact. As products, audiences, and programs grow, this role builds the operating foundation that keeps the content portfolio trusted, clarifies complex work, and helps the team deliver at a consistently high standard.

About the Role

You will own the operating system behind Customer Education, working at the center of content, systems, and team execution. You will own the health of the education content portfolio, run the team’s operating rhythm, and translate evolving business needs into scalable workflows and system requirements. The role brings order, judgment, and follow-through to a fast-moving environment and helps scale the function.

Responsibilities

• Own the health and integrity of the Customer Education content portfolio, including lifecycle, governance, discoverability, reuse, and identifying meaningful gaps.
• Ensure customer-facing teams can find and use the right education resources at the right time.
• Run the team’s operating rhythm across priorities, ownership, timelines, dependencies, decisions, launch readiness, and follow-through.
• Turn ambiguous cross-functional initiatives into clear plans, workflows, responsibilities, and decision points.
• Design scalable processes and handoffs for how education programs are created, launched, maintained, distributed, and measured.
• Translate team and business needs into practical system requirements and partner across teams to implement solutions.
• Identify operational risks, portfolio gaps, duplicated effort, and execution breakdowns before they escalate.
• Use AI deeply to automate repeatable work, strengthen quality control, synthesize inputs, and create operating leverage.

Requirements

Required

• 8+ years of experience in content operations, program operations, business operations, learning operations, knowledge management, or a related field.
• Experience owning or improving the operating model of a fast-moving, cross-functional team.
• Demonstrated experience managing the lifecycle and quality of a complex content or knowledge portfolio.
• Strong program management skills across prioritization, dependency management, risk identification, and executive communication.
• Experience translating business or team needs into clear workflows, system requirements, and implementation plans.
• Excellent written communication, sound operational judgment, and strong follow-through.

Preferred

• Experience in customer education, customer success, enablement, learning, or enterprise technology.
• Experience supporting content and programs across multiple formats, audiences, or channels.
• Familiarity with systems and data flows that support customer adoption, learning, and GTM execution.
• Experience building AI-enabled workflows to reduce manual effort and improve consistency.

Benefits

• Medical, dental, and vision insurance with employer contributions to Health Savings Accounts.
• Pre-tax accounts for Health FSA, Dependent Care FSA, and commuter expenses (parking and transit).
• 401(k) retirement plan with employer match.
• Paid parental leave (up to 24 weeks for birth parents and 20 weeks for non-birthing parents), plus paid medical and caregiver leave (up to 8 weeks).
• Paid time off: flexible PTO for exempt employees and up to 15 days annually for non-exempt employees.
• 13+ paid company holidays and multiple coordinated office closures throughout the year, plus paid sick or safe time.
• Mental health and wellness support; employer-paid basic life and disability coverage.
• Annual learning and development stipend.
• Daily meals in offices and meal delivery credits as eligible.
• Relocation support for eligible employees.
• Additional taxable fringe benefits such as charitable donation matching and wellness stipends.

Why OpenAI?

This is a unique opportunity to shape how enterprises learn, adopt, and succeed with frontier AI technologies. You'll work close to product innovation while helping customers unlock meaningful value from the latest advancements in AI.

About OpenAI

OpenAI is an AI research and deployment company dedicated to ensuring that general-purpose artificial intelligence benefits all of humanity. The company emphasizes safety, diverse perspectives, and inclusive hiring practices and provides accommodations for applicants with disabilities.