Customer Success Manager, Beneficial Deployments - Global Development

at Anthropic

📍 New York City, United States
📍 San Francisco, United States

USD 200,000-260,000 per year

MIDDLE

✅ Hybrid

✅ Visa Sponsorship

Used Tools & Technologies

Machine Learning

Required Skills & Competences
Tag name is followed by "@" symbol and proficiency level value. About proficiency levels:

1-2 — basic awareness. Minimal hands-on experience, and a rudimentary understanding of the technology's purpose;

3-6 — daily use. Comfortable and regular usage, capable of handling common tasks and challenges related to the technology;

7-9 — you are an expert, you can teach others, you know all the pitfalls and tricks;

10 — exceptional knowledge, comprehensive understanding, and adeptness in all aspects of the technology, including advanced problem-solving. Think twice before claiming or demanding such level.

Leadership @ 3 Networking @ 3 API @ 3 Claude Code @ 3 AI @ 3 Change Management @ 3

Details

Anthropic’s mission is to create reliable, interpretable, and steerable AI systems. The Beneficial Deployments team partners with mission-driven organizations to build AI for social good. This role is a Customer Success Manager supporting Beneficial Deployments initiatives in Global Development, working with nonprofit and mission-driven partners to scale safe, effective AI adoption using Anthropic’s products (API, Claude for Enterprise, Claude Code).

Responsibilities

Build trusting, strategic relationships with nonprofit leaders, program officers, and mission-driven stakeholders to understand organizational goals, programmatic needs, and social impact objectives.
Become an expert in Anthropic’s products (API, Claude for Enterprise, Claude Code), including technical nuances and best practices, to guide customers to appropriate solutions.
Monitor usage patterns and proactively drive adoption across consumption-based (API) and seat-based products; identify optimization opportunities and new applications for Claude across departments and workflows.
Develop and execute change management strategies suited to mission-driven cultures (Train the Trainer programs, Center of Excellence development, organizational enablement) while respecting partner capacity and decision-making processes.
Create and maintain scalable customer enablement resources and assets to drive efficiency across the partner portfolio.
Serve as the customer’s strategic thought partner; socialize Anthropic’s product roadmap and engage Product PMs to represent customer needs.
Develop 1:many engagement programs (webinars, cohort-based learning, user communities, peer networking) and identify opportunities for thought leadership and community activation.
Document and quantify value realized (health outcomes, program effectiveness metrics, cost savings, mission amplification) to build cases for continued investment in AI.
Own the customer experience across the organization lifecycle: manage account and success plans, conduct Quarterly Impact Reviews, and act as the primary conduit between partners and Anthropic.

Requirements

7+ years of experience in customer-facing roles such as Customer Success, Consulting, Solutions Architect, Solutions/Functional Consultant, partnerships, or similar.
Experience working directly with global development organizations and familiarity with the associated challenges and opportunities.
Experience driving success across both consumption-based and seat-based business models, with understanding of expansion levers and success metrics for each.
Technical fluency with the ability to understand and articulate AI/ML concepts, API integrations, and software implementation patterns.
Experience explaining and demonstrating technical products to various audiences and a strategic mindset to identify growth opportunities and translate them into expansion plans.
Strong cross-functional collaboration and advocacy for customer needs; passion for AI and global health equity; commitment to safe and ethical deployment of frontier AI systems.
Bachelor’s degree or equivalent combination of education, training, and/or experience.

Logistics

Location: San Francisco, CA or New York City, NY. Location-based hybrid policy: staff expected to be in one of Anthropic’s offices at least 25% of the time (some roles may require more office time).
Minimum years of experience will correlate with internal job level requirements.
Anthropic states they sponsor visas and retain an immigration lawyer to assist where possible.

Compensation

Annual salary range: $200,000 - $260,000 USD.

Benefits

Competitive compensation and benefits, optional equity donation matching, generous vacation and parental leave, flexible working hours, and a collaborative office space.

How we’re different

Anthropic emphasizes big-science AI research, collaboration across teams, and impact-focused work on steerable, trustworthy AI. The role feeds partner insights back into research and product development to shape beneficial AI deployment.