Customer Success Manager, Beneficial Deployments - Global Development
at Anthropic
USD 200,000-260,000 per year
Used Tools & Technologies
Machine LearningRequired Skills & Competences
Tag name is followed by "@" symbol and proficiency level value.
About proficiency levels:
- 1-2 — basic awareness. Minimal hands-on experience, and a rudimentary understanding of the technology's purpose;
- 3-6 — daily use. Comfortable and regular usage, capable of handling common tasks and challenges related to the technology;
- 7-9 — you are an expert, you can teach others, you know all the pitfalls and tricks;
- 10 — exceptional knowledge, comprehensive understanding, and adeptness in all aspects of the technology, including advanced problem-solving. Think twice before claiming or demanding such level.
Leadership @ 3
Networking @ 3
API @ 3
Claude Code @ 3
AI @ 3
Change Management @ 3
- 1-2 — basic awareness. Minimal hands-on experience, and a rudimentary understanding of the technology's purpose;
- 3-6 — daily use. Comfortable and regular usage, capable of handling common tasks and challenges related to the technology;
- 7-9 — you are an expert, you can teach others, you know all the pitfalls and tricks;
- 10 — exceptional knowledge, comprehensive understanding, and adeptness in all aspects of the technology, including advanced problem-solving. Think twice before claiming or demanding such level.
Details
Anthropic’s mission is to create reliable, interpretable, and steerable AI systems. The Beneficial Deployments team partners with mission-driven organizations to build AI for social good. This role is a Customer Success Manager supporting Beneficial Deployments initiatives in Global Development, working with nonprofit and mission-driven partners to scale safe, effective AI adoption using Anthropic’s products (API, Claude for Enterprise, Claude Code).
Responsibilities
- Build trusting, strategic relationships with nonprofit leaders, program officers, and mission-driven stakeholders to understand organizational goals, programmatic needs, and social impact objectives.
- Become an expert in Anthropic’s products (API, Claude for Enterprise, Claude Code), including technical nuances and best practices, to guide customers to appropriate solutions.
- Monitor usage patterns and proactively drive adoption across consumption-based (API) and seat-based products; identify optimization opportunities and new applications for Claude across departments and workflows.
- Develop and execute change management strategies suited to mission-driven cultures (Train the Trainer programs, Center of Excellence development, organizational enablement) while respecting partner capacity and decision-making processes.
- Create and maintain scalable customer enablement resources and assets to drive efficiency across the partner portfolio.
- Serve as the customer’s strategic thought partner; socialize Anthropic’s product roadmap and engage Product PMs to represent customer needs.
- Develop 1:many engagement programs (webinars, cohort-based learning, user communities, peer networking) and identify opportunities for thought leadership and community activation.
- Document and quantify value realized (health outcomes, program effectiveness metrics, cost savings, mission amplification) to build cases for continued investment in AI.
- Own the customer experience across the organization lifecycle: manage account and success plans, conduct Quarterly Impact Reviews, and act as the primary conduit between partners and Anthropic.
Requirements
- 7+ years of experience in customer-facing roles such as Customer Success, Consulting, Solutions Architect, Solutions/Functional Consultant, partnerships, or similar.
- Experience working directly with global development organizations and familiarity with the associated challenges and opportunities.
- Experience driving success across both consumption-based and seat-based business models, with understanding of expansion levers and success metrics for each.
- Technical fluency with the ability to understand and articulate AI/ML concepts, API integrations, and software implementation patterns.
- Experience explaining and demonstrating technical products to various audiences and a strategic mindset to identify growth opportunities and translate them into expansion plans.
- Strong cross-functional collaboration and advocacy for customer needs; passion for AI and global health equity; commitment to safe and ethical deployment of frontier AI systems.
- Bachelor’s degree or equivalent combination of education, training, and/or experience.
Logistics
- Location: San Francisco, CA or New York City, NY. Location-based hybrid policy: staff expected to be in one of Anthropic’s offices at least 25% of the time (some roles may require more office time).
- Minimum years of experience will correlate with internal job level requirements.
- Anthropic states they sponsor visas and retain an immigration lawyer to assist where possible.
Compensation
- Annual salary range: $200,000 - $260,000 USD.
Benefits
- Competitive compensation and benefits, optional equity donation matching, generous vacation and parental leave, flexible working hours, and a collaborative office space.
How we’re different
- Anthropic emphasizes big-science AI research, collaboration across teams, and impact-focused work on steerable, trustworthy AI. The role feeds partner insights back into research and product development to shape beneficial AI deployment.