Desktop Technician

at Bloomberg

📍 New York City, United States

USD 70,000-75,000 per year

MIDDLE

✅ On-site

Used Tools & Technologies

GenAI

Required Skills & Competences
Tag name is followed by "@" symbol and proficiency level value. About proficiency levels:

1-2 — basic awareness. Minimal hands-on experience, and a rudimentary understanding of the technology's purpose;

3-6 — daily use. Comfortable and regular usage, capable of handling common tasks and challenges related to the technology;

7-9 — you are an expert, you can teach others, you know all the pitfalls and tricks;

10 — exceptional knowledge, comprehensive understanding, and adeptness in all aspects of the technology, including advanced problem-solving. Think twice before claiming or demanding such level.

Security @ 3 Python @ 3 Azure @ 3 Communication @ 3 Networking @ 3 Jira @ 3 Slack @ 3 macOS @ 3 ChatGPT @ 3 PowerShell @ 3 Generative AI @ 3 AI @ 3

Details

The Employee Technology Support (ETS) team is seeking a Desktop Technician to deliver high quality 1st and 2nd line support across Windows, macOS, desktops, laptops, mobile devices and event spaces. You will partner with Service Specialists, Service Desk and mobile teams as the primary escalation point of contact for all remote and deskside internal technical related requests and incidents.

Responsibilities

Provide 1st and 2nd line support to all global employees for all remote and deskside related technical service requests
Deliver support that prioritises employee productivity and experience
Follow globally defined ETS workflows for incidents, requests, problems, and changes, ensuring consistent and reliable service delivery
Use dashboards and internal tools to prioritise and manage workload
Drive first time resolution and high quality ticket handling
Identify automation and efficiency opportunities
Contribute to and use the knowledge base; identify gaps and partner with Knowledge Management team
Effectively utilise access and support across hardware peripherals and software systems
Partner with the Service Desk, Service Specialists, Continuous Improvement and Product teams to drive service improvements
Support collaboration and event spaces

Requirements

Passion for technology and enhancing the employee experience
Strong problem solving and time management skills
Ability to work in a fast paced global environment
Regional project execution experience
Focus on ownership, transparency and consistently doing what is right for employees, team, and the business
Clear and effective communication skills
Root cause analysis mindset — “Chase the why”

Technical environment and tools mentioned:

Operating systems & devices: Windows, macOS, desktops, laptops, mobile devices
Directory & device management: Active Directory (AD), SCCM, Intune, JAMF, Imaging
Virtualisation & infra: vSphere, Azure
Collaboration & communications: O365, Webex, Zoom, MS Teams, Slack
Remote/virtual access & printing: Citrix, PaperCut, Streamline, Systrack
Security & management: CyberArk, ForeScout, ITLocate
Unified communications: CUCM
Hardware/peripherals: Logitech, Ricoh, HP/Poly, Lenovo, Zebra, Targus, Cisco
Service & process tools: JIRA, knowledge bases, dashboards
Scripting & automation: Python, PowerShell
Generative AI & copilots: ChatGPT, Gemini, CoPilot

Nice to Have

Degree in Computer Science, Networking, IT Security or similar field or equivalent industry experience
Knowledge of Cisco, Slack, Miro, JIRA and AV support
Familiarity with Python, PowerShell, or other scripting languages
ITIL v4 Foundation
CompTIA A+

Benefits

Salary Range: 70,000 - 75,000 USD Annual + Benefits

The referenced salary range is based on the Company's good faith belief at the time of posting. Actual compensation may vary based on factors such as geographic location, work experience, market conditions, education/training and skill level.

Benefits may include merit increases, incentive compensation (exempt roles only), paid holidays, paid time off, medical, dental, vision, short and long term disability benefits, 401(k) + match, life insurance, and various wellness programs. The Company does not provide benefits directly to contingent workers/contractors and interns.