Director, Technology Delivery and Portfolio Management

Details

In the Americas, ING’s Wholesale Banking division offers innovative financial products and services to domestic and international corporate and institutional clients. ING Americas follows a hybrid work model, allowing for in-office and work-from-home flexibility; arrangements vary by business area.

The Director, Technology Delivery and Portfolio Management, oversees the organization’s technology portfolio and ensures that strategic, regulatory, risk, and business initiatives are prioritized, governed, and delivered effectively. The role provides the CIO and Technology Leadership Team with visibility into delivery performance, financials, resources, risks, dependencies, and outcomes. It also establishes consistent delivery standards and promotes accountability, transparency, and effective decision-making across the technology function.

Responsibilities

• Own and maintain the consolidated technology portfolio and delivery roadmap.
• Lead the intake, assessment, prioritization, and governance of technology initiatives.
• Oversee the delivery of major programs, projects, and regulatory commitments.
• Monitor scope, schedule, budget, resources, risks, issues, and dependencies.
• Develop executive dashboards and management reporting for the CIO and governance committees.
• Partner with Finance on technology budgeting, forecasting, and investment tracking.
• Coordinate resource and capacity planning across technology teams.
• Establish and maintain delivery methodologies, standards, controls, and stage-gate requirements.
• Lead portfolio and delivery-governance forums and ensure clear decisions and accountability.
• Provide early escalation of material delivery, financial, resource, or control concerns.
• Support regulatory examinations, audits, and risk-remediation programs.
• Build and lead a high-performing portfolio, program, and project-management team.
• Drive continuous improvement in delivery quality, predictability, and transparency.

Requirements

• Significant leadership experience in technology delivery, portfolio management, program management, or technology transformation.
• Proven experience managing a complex portfolio of technology initiatives.
• Experience within banking, financial services, or another regulated industry is strongly preferred.
• Strong knowledge of portfolio governance, delivery assurance, financial management, and resource planning.
• Experience presenting delivery and investment information to senior executives and governance committees.
• Strong understanding of Agile, waterfall, and hybrid delivery approaches.
• Demonstrated ability to manage complex risks, dependencies, and competing priorities.
• Bachelor’s degree in technology, business, or a related field, or equivalent professional experience.
• PMP, PgMP, PfMP, PRINCE2, Agile, or similar certification is desirable.

Key Competencies

• Strategic planning and prioritization
• Delivery leadership and accountability
• Executive communication
• Financial and commercial awareness
• Risk and control management
• Stakeholder management and influence
• Data-driven decision-making
• Team leadership and development

Measures of Success

• Delivery of initiatives within agreed scope, schedule, and budget tolerances.
• Achievement of strategic, regulatory, and risk-remediation milestones.
• Improved accuracy and timeliness of portfolio reporting.
• Effective management of portfolio risks, issues, and dependencies.
• Improved resource and capacity visibility.
• Increased delivery predictability and stakeholder confidence.
• Demonstrated realization of business, operational, and risk-reduction outcomes.

Benefits

The salary range reflects base salary only, and the role is eligible for participation in a discretionary bonus program. Benefits include comprehensive health benefits, a 401(k) savings plan, competitive paid time off, adoption, surrogacy and fertility services, student debt assistance, and subsidies for commuting and fitness expenses. ING is an equal opportunity employer.