Engineering Manager, Identity Platform

Details

About the Team

Identity is the foundation of trust in an AI-powered world. As people build a rich personal and organizational context in ChatGPT, they need systems that protect it, remember it, and let them share it securely across apps and agents. Without strong identity, context stays locked away or exposed. With it, AI becomes safe, personal, and truly useful, empowering users while keeping control firmly in their hands.

The team builds the trusted OpenAI account layer that connects people, enterprises, developers, and agents to OpenAI applications and the broader AI ecosystem. These systems are the front door to OpenAI, with exceptionally high requirements for availability, security, and latency, and are depended on by many internal teams.

Responsibilities

• Build, lead, and develop a high-performing engineering team.
• Coach and mentor engineers and senior technical leads to increase their impact and support their growth.
• Define and own the technical strategy, roadmap, and execution for OpenAI's core identity systems.
• Guide the architecture of distributed systems operating at massive scale, with high requirements for reliability, privacy, and performance.
• Partner closely with Product and Infrastructure teams to support new product needs and uphold high system standards.
• Ensure the team operates effectively, maintains strong engineering rigor, and consistently delivers against ambitious goals.
• Establish processes and a culture that enable fast learning, high trust, and responsible innovation.
• Lead the team responsible for the authentication stack and token exchange infrastructure, ensuring high availability, a strong security posture, and low-latency performance.
• Own and improve request validation at the edge for logged-in users, delivering extremely high reliability and fast validation under high throughput.
• Oversee systems that enable secure access to user data, improving scalability, reliability, and access patterns for internal consumers across the company.

Requirements

• 10+ years of experience building, scaling, and operating distributed systems at large scale.
• 3+ years of experience managing high-performance engineering teams in fast-paced, rapidly shifting environments.
• Strong people leadership, coaching, and engineer development skills.
• Clear communication and holistic decision-making grounded in user needs and long-term sustainability.
• Experience managing an infrastructure team, including hiring, coaching, and developing engineers while maintaining strong operational excellence.
• Deep experience building and operating high-scale backend systems, with a track record of improving reliability, latency, and security in production.
• Broad infrastructure expertise across the stack, from hardware and cluster management to services and storage layers.

Benefits

• Base salary range of $293,000–$385,000 per year, plus equity and performance-related bonuses for eligible employees.
• Medical, dental, and vision insurance, with employer contributions to Health Savings Accounts.
• Pre-tax accounts for health, dependent care, and commuter expenses.
• 401(k) retirement plan with employer match.
• Paid parental, medical, and caregiver leave.
• Paid time off, company holidays, office closures, and paid sick or safe time.
• Mental health and wellness support.
• Employer-paid basic life and disability coverage.
• Annual learning and development stipend.
• Daily office meals and eligible meal delivery credits.
• Relocation support for eligible employees.
• Additional benefits may include charitable donation matching and wellness stipends.

OpenAI is an equal opportunity employer. Background checks are administered in accordance with applicable law, and reasonable accommodations are available to applicants with disabilities.