Expert Team Lead, Human Data Operations

Details

SpaceXAI is seeking an Expert Team Lead, Human Data Operations, to lead a team of AI Tutors responsible for delivering high-quality training data and evaluations that support SpaceXAI's AI models. This is a hands-on leadership role involving labeling and review work, quality management, process improvement, and team development.

Responsibilities

• Own end-to-end quality and delivery for assigned Human Data projects, including personally reviewing work, ensuring accuracy and consistency, following guidelines, and producing high-quality data at scale.
• Lead, coach, and performance-manage a team of AI Tutors, including conducting performance reviews, maintaining records, creating action plans, managing shadow sessions, and driving continuous improvement.
• Oversee and actively participate in labeling and review tasks to maintain high standards and model best practices.
• Ensure strict guideline adherence, taxonomy management, and quality assurance processes.
• Identify and resolve operational bottlenecks, implement process improvements, and track performance through KPI dashboards, including quality metrics, throughput, and send-back rates.
• Collaborate with Human Data Managers, other Team Leads, and Engineering to translate model needs into clear labeling strategies and requirements.
• Coach and develop talent while maintaining accountability and a high-performance culture; support disciplinary actions as needed.
• Document outcomes, suggest process iterations, and report project status, risks, and results.
• Represent the needs of AI Tutors while fostering collaboration across the broader Human Data organization.

Requirements

• At least 6 months of hands-on experience in data labeling, annotation, AI training or evaluation, content quality, or similar operational domains.
• Basic understanding of artificial intelligence and machine learning concepts, including how high-quality training data affects model performance.
• Bachelor's degree in Finance, Accounting, Economics, or a related field, or at least 4 years of applicable experience in lieu of a degree.
• Previous people leadership experience preferred.
• Advanced degree in Finance, Accounting, Economics, or a related field preferred.
• Ability to manage multiple concurrent projects and prioritize effectively in a fast-paced environment.
• Strong experience reviewing domain work, ensuring data quality, and improving operational processes.
• Experience with performance management, coaching, training program development, and certification frameworks.
• Proficiency in data analysis and related tools; SQL is a plus.
• Ability to use metrics and KPIs to drive continuous improvement.
• Experience managing mixed employment types, including full-time employees and contractors, or distributed teams.
• Excellent verbal and written communication skills, with the ability to build rapport quickly and align stakeholders.
• Familiarity with project management and collaboration tools such as Notion, Axiom, JIRA, Linear, or equivalent.
• Strong organizational skills, attention to detail, proactive problem-solving, and a focus on continuous improvement.
• Strategic thinking combined with strong hands-on execution.
• Passion for building high-performing teams and scaling high-quality Human Data operations.
• Candidates must be based in a country where SpaceXAI has a physical office. Remote work is also possible. Eligible locations include the United States, the United Arab Emirates, Ireland, the United Kingdom, Japan, India, Indonesia, South Korea, the Philippines, and Singapore.

Compensation And Benefits

• US-based candidates: $104,000–$170,400 USD, depending on relevant experience, skills, education, geographic location, and qualifications.
• International compensation details will be provided during the recruitment process.
• Total rewards may include equity, medical, vision, and dental coverage, a 401(k) retirement plan, short- and long-term disability insurance, life insurance, discounts, and other perks.
• Benefits vary by employment type, location, and jurisdiction. Eligible US-based positions include health insurance, a 401(k) plan, and paid sick leave.