Finance Systems Manager | EST United States | Remote

Details

The Finance Systems team is seeking an experienced NetSuite Systems Manager with strong functional and IT support experience. This individual contributor role is responsible for administration, configuration, and support of NetSuite ERP and associated finance business systems. The role also serves as a finance systems thought leader and champion of IT and functional best practices, IT general controls, and process improvement automation. The position reports to the Senior Director of Finance Systems and is 100% remote.

Responsibilities

NetSuite System Administration

• Own day-to-day operations of NetSuite and other finance business systems, including hands-on user support and troubleshooting.
• Administer and support NetSuite ERP, focusing on Financials, Advanced Revenue Management (ARM), and Zone Billing modules.
• Perform system configuration, customization, upgrades, and maintenance in accordance with change management, ITGC, and SDLC processes.
• Develop and maintain workflows, custom fields, and scripts.
• Manage NetSuite integrations with other business systems, including Salesforce.
• Oversee user access management, segregation-of-duties reviews, and annual and quarterly review processes.
• Manage governance, change management, and end-to-end maintenance of general ledger accounts, cost centers, products, and other structures needed for stakeholder reporting.
• Manage the ticketing system for open cases and change requests through resolution.
• Optimize system settings, workflows, and customizations.
• Ensure data integrity and compliance with SOX regulations.
• Provide training and support to end users.

Program Management

• Manage and configure finance transformation projects focused primarily on the order-to-cash cycle, including lead and opportunity management, contract management, quoting and CPQ, order management, revenue recognition, billing, credit, collections and disputes, and cash application.
• Collaborate with Sales, Legal, Engineering, Finance, IT, Sales Operations, and Business Applications teams to gather requirements and implement process improvements.
• Identify, scope, and prioritize projects based on business needs.
• Develop project plans covering approach, timelines, milestones, and resources, ensuring on-time and within-budget delivery.
• Define data-driven frameworks and processes to measure program success and business value, including benchmarking.
• Ensure procedures, processes, and change controls are followed for production changes and implementation projects.

Dashboards and Reporting

• Use NetSuite native tools and Grafana dashboards to create high-performing dashboards for Finance.
• Develop reports and visualizations that provide actionable insights from finance data.

Requirements

• Bachelor’s degree or higher in Computer Science, Information Technology, Accounting, Finance, or a related field.
• At least 6 years of progressive experience as a Finance Systems Administrator using NetSuite and financial systems tools such as Zip, Avalara, and Expensify.
• Hands-on IT support experience, including troubleshooting and resolving functional and technical issues.
• Experience with data migration, data mapping, and data integration within NetSuite, including the Advanced Revenue Management, Zone Billing, and Company Billing modules, as well as Salesforce integration.
• Administrator-level knowledge of privileged access, content groups, multiple charts of accounts, dynamic approval chains, custom objects, tax codes, tolerances, custom workflows, supplier configuration, and report building.
• Knowledge of ITGCs and experience working in SOC, ISO, and SOX-compliant environments.
• Experience integrating accounting systems with Salesforce/SFDC, ideally including CPQ, and advanced experience with NetSuite ARM.
• Experience with project management concepts and tools such as GitHub, Monday.com, and Miro.
• Strong analytical and troubleshooting skills.
• Knowledge of core accounting processes, including order to cash, procure to pay, and record to report.
• Ability to work independently and collaboratively in a rapidly changing global and remote environment.
• Excellent cross-functional communication skills.

Compensation and Benefits

• United States base compensation range: $144,000–$173,000 per year.
• Restricted Stock Units (RSUs) are included in all roles.
• 100% remote global culture.
• Career growth opportunities.
• In-person onboarding.
• Global annual leave policy of 30 days per year, including three Grafana shutdown days, subject to local legislation.
• Grafana Labs is an equal opportunity employer.