Frontline IT Support Specialist

Details

The IT Services and Support team provides seamless, efficient, and reliable IT solutions across the organization. The team handles frontline IT support, vendor relationships, equipment inventory, and continuously improves processes and documentation to enhance the overall employee experience.

This role is based in the San Francisco office and requires five days per week on site. Relocation assistance is available.

Responsibilities

• Provide frontline helpdesk support as the primary contact for troubleshooting hardware, software, and network issues; ensure prompt and reliable resolution of employee requests.
• Resolve incoming support requests and participate in an on-call rotation for priority incidents.
• Collaborate with cross-functional partners to identify opportunities for improvement, create and maintain repeatable workflows (such as onboarding and device imaging), and contribute ideas during IT team meetings.
• Manage vendor relationships and equipment inventory as part of IT Services and Support.

Requirements

• Strong technical expertise in macOS (primary) with working knowledge of Windows as a plus.
• Experience with identity and device management platforms such as Azure AD, Jamf, and Intune.
• Familiarity with enterprise collaboration and productivity tools: Google Workspace, Office 365, Slack, and Atlassian products.
• Excellent written and verbal communication skills; ability to explain technical details clearly to diverse audiences.
• Highly driven, proactive problem solver with strong attention to detail and a customer-first mindset.
• Willingness to participate in scheduled on-call rotations.

Benefits

• Hourly base pay (listed): $52.89 per hour. In addition to base pay, total compensation may include equity, performance-related bonus(es) for eligible employees, and benefits including medical, dental, and vision insurance; 401(k) with employer match; paid parental leave; flexible PTO; paid company holidays; mental health support; learning & development stipend; daily office meals and meal delivery credits; and relocation support for eligible employees.

Additional Information

• This role is on-site in San Francisco, five days per week.
• Relocation assistance is available for eligible employees.
• OpenAI is an equal opportunity employer and provides reasonable accommodations to applicants with disabilities.