IT Support Dublin, EMEA Regional Lead

Details

About the Team

The IT Services and Support team is responsible for delivering seamless, efficient, and reliable workplace technology across the organization. The team provides frontline IT support, runs employee lifecycle operations, supports conference rooms and events, manages vendors and assets, and continuously improves systems, documentation, and workflows to strengthen the employee experience as OpenAI grows.

About the Role

As the EMEA Regional IT Support Lead based in Dublin, you will be the senior onsite IT owner for the Dublin office while serving as the regional lead for IT support across EMEA. You will combine high-quality hands-on support with regional coordination, operational leadership, and process improvement. Scope includes frontline support, onboarding and offboarding, AV and event readiness, vendor and equipment management, office build and workplace technology support, executive support, and the design of scalable support workflows across offices and time zones.

This role is the onsite IT lead in the Dublin office, serves as the regional lead for EMEA IT support, requires 5 days in office per week, and offers relocation assistance to new employees.

Responsibilities

• Own EMEA IT support end-to-end: prioritize needs, resolve escalations, address systemic gaps and drive improvements.
• Lead regional support: partner across offices and time zones to improve coordination, coverage, and consistency across EMEA.
• Employee lifecycle operations: lead or support onboarding and offboarding workflows including device preparation, account readiness, access coordination, and day-one support.
• Drive AV and event readiness: support conference rooms, executive meetings, events, and other high-visibility gatherings, ensuring workplace technology and AV systems are reliable.
• Manage vendors and equipment: coordinate procurement, repairs, maintenance, inventory tracking, and device management practices to maintain secure, standardized, and scalable operations.
• Partner on office build and workplace technology: work closely with Workplace Services, Security, and other stakeholders to support office growth and readiness.
• Improve support systems and processes: identify friction, improve documentation, build repeatable workflows, and introduce lightweight automation and scalable operational improvements.
• Provide executive and white-glove support as needed.
• Collaborate across OpenAI: communicate with technical and non-technical partners, align stakeholders, and drive well-scoped initiatives.

Requirements

• Strong technical expertise in macOS and working knowledge of Windows.
• Experience with identity and device management tools such as Azure AD, Jamf, and Intune.
• Hands-on experience with enterprise collaboration and productivity platforms: Google Workspace, Microsoft 365, Slack, and Atlassian products.
• Experience configuring and troubleshooting AV and collaboration systems such as Google Meet, Microsoft Teams, and Crestron in office and event settings.
• Excellent written and verbal communication skills; able to explain technical issues to both technical and non-technical audiences.
• Experience leading or coordinating support across multiple offices, stakeholder groups, or time zones.
• Track record of improving support operations through documentation, workflow design, automation, or lightweight scripting.
• Experience managing vendors, inventory, procurement, and workplace technology operations.
• Effective cross-functional project management and the ability to mentor junior teammates and support executives.

Benefits

• Base pay range listed: A3108K 28093 A3145K; total compensation may include equity and performance-related bonuses.
• Medical, dental, and vision insurance with employer contributions to Health Savings Accounts.
• Pre-tax accounts: Health FSA, Dependent Care FSA, and commuter expenses.
• 401(k) retirement plan with employer match.
• Paid parental leave (up to 24 weeks for birth parents and 20 weeks for non-birthing parents); paid medical and caregiver leave (up to 8 weeks).
• Paid time off: flexible PTO for exempt employees and up to 15 days annually for non-exempt employees.
• 13+ paid company holidays and coordinated office closures.
• Mental health and wellness support; employer-paid basic life and disability coverage.
• Annual learning and development stipend; daily meals in offices and meal delivery credits as eligible.
• Relocation support for eligible employees.