IT Support Dublin, EMEA Regional Lead

Details

About the Team

The IT Services and Support team delivers seamless, efficient, and reliable workplace technology across the organization. The team provides frontline IT support, manages employee lifecycle operations, supports conference rooms and events, manages vendors and assets, and continuously improves systems, documentation, and workflows as OpenAI grows.

About the Role

As the EMEA Regional IT Support Lead based in Dublin, you will be the senior onsite IT owner for the Dublin office and the regional lead for IT support across EMEA. The role combines hands-on support with regional coordination, operational leadership, and process improvement.

The scope includes frontline support, onboarding and offboarding, AV and event readiness, vendor and equipment management, office build and workplace technology support, executive support, and the design of scalable support workflows across offices and time zones. This role requires five days in the office per week.

Responsibilities

• Take end-to-end ownership of the EMEA IT support experience, including prioritizing needs, resolving escalations, addressing systemic gaps, and driving improvements.
• Lead regional support coordination across offices and time zones to improve coverage and consistency.
• Lead or support onboarding and offboarding workflows, including device preparation, account readiness, access coordination, and day-one support.
• Support conference rooms, executive meetings, events, and other high-visibility gatherings, ensuring workplace technology and AV systems are reliable.
• Coordinate procurement, repairs, maintenance, inventory tracking, and device management practices.
• Partner with Workplace Services, Security, and other stakeholders on office growth, changes, and workplace technology readiness.
• Improve documentation, workflows, automation, inventory processes, onboarding, and related IT operations.
• Provide executive and white-glove support to executives and other critical stakeholders.
• Collaborate with technical and non-technical partners and drive initiatives through influence, organization, and follow-through.

Requirements

• Strong technical expertise in macOS and working knowledge of Windows.
• Experience with identity and device management tools such as Azure AD, Jamf, and Intune.
• Hands-on experience with Google Workspace, Microsoft 365, Slack, and Atlassian products.
• Experience configuring and troubleshooting AV and collaboration systems such as Google Meet, Microsoft Teams, and Crestron in office and event settings.
• Excellent written and verbal communication skills, including the ability to explain technical issues to technical and non-technical audiences.
• Experience leading or coordinating support work across multiple offices, stakeholder groups, or time zones.
• A track record of improving support operations through documentation, workflow design, automation, or lightweight scripting.
• Ability to manage vendors, inventory, procurement, and workplace technology operations with strong execution and attention to detail.
• Effective cross-functional project management skills and the ability to move initiatives forward through influence and follow-through.
• Customer-first mindset, sound operational judgment, and the ability to remain effective in high-pressure support situations.
• Willingness to mentor junior teammates, support executives, and help scale regional support practices.

Benefits

• Base salary range of £108,000–£145,000 per year, plus equity.
• Medical, dental, and vision insurance, with employer contributions to Health Savings Accounts.
• Pre-tax accounts for health, dependent care, and commuter expenses.
• 401(k) retirement plan with employer match.
• Paid parental, medical, and caregiver leave.
• Paid time off, company holidays, and paid office closures.
• Mental health and wellness support.
• Employer-paid basic life and disability coverage.
• Annual learning and development stipend.
• Daily office meals and eligible meal delivery credits.
• Relocation support for eligible employees.

OpenAI is an equal opportunity employer and provides reasonable accommodations to applicants with disabilities.