IT Audiovisual Operations Engineer

Details

OpenAI’s IT organization supports the deployment of artificial general intelligence for the benefit of all. The team provides technological support and solutions that help employees contribute to AI research, corporate operations, and product initiatives.

As an IT Audiovisual Operations Engineer, you will administer and troubleshoot conference room AV, video conferencing, background music, digital signage, and other ITAV-owned systems. You will serve as the technical bridge between support vendors and ITAV Engineering, resolve escalations requiring internal access or deeper technical investigation, maintain reliable configurations, execute changes using established standards, and turn recurring issues into improvements to systems, documentation, and automation.

This is an in-office role requiring five days per week in the San Francisco office. The role requires approximately 30% travel to support ITAV systems, technical changes, and operational readiness, including international travel.

Responsibilities

• Set up, configure, administer, and maintain conference room AV, video conferencing, background music, digital signage, and other ITAV-owned systems.
• Resolve vendor escalations requiring internal administrative access or technical expertise, owning diagnosis, remediation, and verification of service restoration.
• Manage assigned ITAV installation and commissioning scope for office builds, refreshes, and moves, adds, and changes using established standards.
• Verify that completed systems are ready for ongoing operation.
• Serve as the technical bridge between vendors and ITAV Engineering by providing clear diagnostic evidence and escalating issues requiring changes to system designs or engineering standards.
• Execute software updates, configuration changes, equipment replacements, and conferencing move, add, and change requests using established standards and recovery procedures.
• Validate operational readiness for new or upgraded systems, including configuration, monitoring, administrative access, documentation, and support handoffs.
• Investigate recurring failures and work with ITAV Engineering to implement and validate lasting improvements.
• Maintain runbooks and recovery procedures, and train vendors and support technicians on approved tasks, access boundaries, and escalation requirements.
• Partner with IT Systems Operations on identity and access, and with Workplace and content owners on service requirements and user training.
• Build, operate, and improve AI and agentic workflows for repeatable administration, configuration checks, and troubleshooting; validate results, handle failures, and measure reductions in manual effort.

Requirements

• 5+ years of experience implementing and troubleshooting enterprise AV systems, including installation, commissioning, and working from technical designs.
• Hands-on experience with Logitech, Cisco, Q-SYS, and Google Meet conferencing hardware.
• Expertise configuring, administering, and troubleshooting video conferencing platforms such as Google Meet, Zoom, and Microsoft Teams.
• Experience working with support vendors to diagnose escalated issues, perform administrative actions outside vendor permissions, and document verified resolutions.
• Experience administering AV or workplace technology services, including configuration, monitoring, software updates, recovery, and migration of video conferencing platforms.
• Practical knowledge of enterprise networking, including IP addressing, VLANs, DNS, DHCP, and multicast, sufficient to diagnose AV connectivity and work effectively with Network Engineering.
• Experience configuring and troubleshooting wayfinding and conference room booking hardware, software, and room-resource integrations.
• Experience deploying and troubleshooting AV over IP, including Q-LAN, Dante, and NDI.
• Experience configuring and troubleshooting systems in the Q-SYS control ecosystem.
• Experience applying AV build standards, validating system performance, and maintaining clear configuration and support documentation.
• Experience using IT ticketing systems to prioritize technical escalations, communicate with users and partner teams, and meet agreed support expectations.
• Experience using basic scripting such as Bash, Lua, Python, or JavaScript, as well as AI or agentic workflows, to automate repeatable work, validate results, handle failures, and document operations.

About OpenAI

OpenAI is an AI research and deployment company dedicated to ensuring that general-purpose artificial intelligence benefits humanity. The company is an equal opportunity employer and provides reasonable accommodations to applicants with disabilities. Background checks are administered in accordance with applicable law.

Benefits

• Base salary of $187,000–$207,000 per year.
• Equity, performance-related bonuses for eligible employees, and comprehensive benefits.
• Medical, dental, and vision insurance, with employer contributions to Health Savings Accounts.
• Pre-tax accounts for health, dependent care, and commuter expenses.
• 401(k) retirement plan with employer match.
• Paid parental, medical, and caregiver leave.
• Paid time off, company holidays, office closures, and paid sick or safe time.
• Mental health and wellness support.
• Employer-paid basic life and disability coverage.
• Annual learning and development stipend.
• Daily office meals and eligible meal delivery credits.
• Relocation support for eligible employees.
• Additional taxable fringe benefits may include charitable donation matching and wellness stipends.