IT Engineer

at Perplexity AI

📍 San Francisco, United States

USD 150,000-180,000 per year

MIDDLE

✅ Hybrid

Tech Stack
Tag name is followed by "@" symbol and proficiency level value. About proficiency levels:

1-2 — basic awareness. Minimal hands-on experience, and a rudimentary understanding of the technology's purpose;

3-6 — daily use. Comfortable and regular usage, capable of handling common tasks and challenges related to the technology;

7-9 — you are an expert, you can teach others, you know all the pitfalls and tricks;

10 — exceptional knowledge, comprehensive understanding, and adeptness in all aspects of the technology, including advanced problem-solving. Think twice before claiming or demanding such level.

AI @ 3 Agentic AI Bash @ 3 Communication @ 3 Python @ 3 macOS @ 3

Details

At Perplexity, we're changing how the world finds answers. In 2026, we launched Computer, the defining product for the new era of agentic AI. Millions of people now use Perplexity to turn knowledge into action, and behind all of that is the technology infrastructure that keeps a fast-moving company running.

This role is for someone early in their career who wants to learn and grow quickly. You'll join a small, high-impact IT team and help build the systems and automations that keep everyone moving. You'll use AI tools daily to build a world-class AI-native IT platform.

This role is hybrid at the San Francisco office.

Responsibilities

Use Perplexity's Computer to build foundational AI automations, custom skills, and workflows that run IT at scale.
Instrument and tune the agentic IT ticketing system: spot trends, track KPIs, and engineer agent behavior to resolve requests quickly.
Provide employees with day-to-day IT support, both in person and remotely, across hardware, accounts, and SaaS applications.
Build and promote self-service tools across the company.
Contribute to IT projects across endpoint management, identity and access management (IAM), and the IT backend.

Requirements

3+ years of experience in IT help desk and systems administration, ideally in a fast-growing startup.
Experience with macOS and Google Workspace.
Experience with Google Workspace and Okta; Okta Workflows experience is preferred.
Experience using AI coding tools and scripting languages such as Bash or Python.
Familiarity with MDM platforms such as Iru or Intune is a plus.
A methodical approach to root-cause troubleshooting and a strong interest in automating repetitive tasks.
Clear, friendly communication and enjoyment in helping people.

Benefits

Full-time U.S. employees enjoy a comprehensive benefits program including equity, health, dental, vision, retirement, fitness, commuter and dependent care accounts, and more.