IT Support Engineer

at Stripe

📍 New York City, United States

USD 107,000-160,600 per year

JUNIOR

✅ On-site

Tech Stack
Tag name is followed by "@" symbol and proficiency level value. About proficiency levels:

1-2 — basic awareness. Minimal hands-on experience, and a rudimentary understanding of the technology's purpose;

3-6 — daily use. Comfortable and regular usage, capable of handling common tasks and challenges related to the technology;

7-9 — you are an expert, you can teach others, you know all the pitfalls and tricks;

10 — exceptional knowledge, comprehensive understanding, and adeptness in all aspects of the technology, including advanced problem-solving. Think twice before claiming or demanding such level.

Bash @ 3 Communication @ 3 Jira @ 5 Payments Python @ 3 Ruby @ 3 Slack @ 5 iOS macOS

Details

About Stripe

Stripe is a financial infrastructure platform for businesses. Millions of companies use Stripe to accept payments, grow revenue, and accelerate new business opportunities. Stripe's mission is to increase the GDP of the internet.

The Corporate Technology Services team is a strategic support partner to Stripe employees in offices and remotely. The team supports new hires, account off-boarding, and critical business systems globally.

The AMER Corporate Technology Services team is seeking a Tier 1 Support Engineer to provide in-person, individualized support in a fast-paced environment while working autonomously and contributing to team-oriented results.

Responsibilities

Provide technical assistance and support for computer systems, software, and hardware.
Respond to queries in person, by email, through Slack, or via ticketing systems.
Provide in-person IT HelpDesk assistance to employees, contingent workers, and vendors.
Guide customers through problem-solving processes and follow up to ensure issues are resolved.
Run diagnostic programs and troubleshoot IT scripts, systems, and automation.
Support and maintain critical SaaS tools, including Google Workspace, Slack, Zoom, JIRA, and Confluence.
Troubleshoot Stripe-provided hardware, including macOS, Chrome OS, iOS, and peripherals.
Provision Stripe laptops for new-hire onboarding and fleet upgrades.
Assist with new-hire onboarding and training curricula.
Create, update, and maintain detailed internal and external IT documentation.
Onboard and support third-party vendors and contractors.
Contribute to shared global IT off-boarding tasks and responsibilities.
Maintain and provide technical assistance for office technology, including printers, Zoom Rooms, and room schedulers.
Manage IT assets and maintain accurate, actionable equipment records.
Promote IT best practices and escalate inquiries to the IT Systems and Infrastructure team as necessary.
Create and update technology documentation for internal IT teams and Scale employees.

Requirements

At least 2 years of IT HelpDesk experience.
Strong working knowledge of Apple systems and software.
Strong working knowledge of Google Workspace, Slack, Zoom, JIRA, Confluence, or similar cloud providers.
Strong working knowledge of Atlassian systems, including JIRA and Confluence.
Understanding of script execution and troubleshooting, such as Ruby, Bash, or Python.
Working knowledge of imaging and endpoint management tools, including DEP and FleetDM.
Ability to independently manage and prioritize workloads and projects.
Outstanding interpersonal and communication skills.
Empathy, humility, and a strong focus on customer service.

The role requires initiative on tickets, participation in project design and implementation, technical documentation skills, directed communication, problem-solving, collaboration, and the ability to work as an individual contributor on a global team.