Solutions Architect, Enterprise

Details

Stripe is a financial infrastructure platform for businesses. The Solutions Architecture Team partners with users to realize their full potential through prescriptive solutions that drive growth and success. The team collaborates with sales, support, product management, and Stripe’s executive team, while influencing revenue growth across Stripe’s product portfolio.

Responsibilities

• Build highly consultative, trusted relationships with C-level executives and technical decision-makers to provide business and technical thought leadership.
• Architect business models that create new monetization opportunities and growth for customers and Stripe.
• Be a key member of a Stripe account team and contribute to customer strategy.
• Identify and close complex opportunities and accelerate solution adoption.
• Align Stripe’s solutions with customers’ product and business roadmaps.
• Advise senior stakeholders, including CIOs, CTOs, COOs, CROs, CDOs, Heads of Product Engineering, and Heads of Payments.
• Understand customer business objectives and design Stripe solutions to address their challenges.
• Develop end-to-end customer transformation journeys, future roadmaps, and architectures involving deep third-party integrations.
• Conduct business analysis and research on customers, industries, and competitors to support business growth.
• Lead strategy engagements, customer discovery, executive briefings, presentations, workshops, solution demonstrations, and technical-win activities.
• Expand Stripe’s footprint within existing accounts across global markets and business units by introducing new capabilities and local payment methods.
• Act as the voice of the customer and communicate insights, trends, and opportunities to leadership, product, and engineering teams.
• Participate in sales forecasting, Quarterly Business Reviews, and account and territory planning.
• Travel approximately 25% to connect with users and collaborate internally.

Requirements

Minimum Requirements

• 7+ years of experience in a similar customer-facing engineering role, such as solution consultant, solutions architect, or sales engineer, for a global software enterprise.
• 5+ years of experience in pre-sales.
• Experience in payments, billing, invoicing, issuing, banking, or fintech.
• Executive engagement skills and the ability to establish strong relationships with decision-makers and build credibility at all levels.
• Effective group facilitation skills and confidence leading customer meetings.
• Thorough understanding of the software development lifecycle and API architectures.
• Experience writing code in Ruby, Python, JavaScript, Java, Go, or another primary deployment language is a plus.
• Outstanding spoken and written communication and presentation skills, with the ability to explain complex concepts to technical and non-technical audiences.
• Ability to operate independently in an ambiguous, fast-paced environment.
• Ownership mindset and passion for driving change.
• Superior verbal and written communication skills in English.
• Ability to travel according to business needs.

Preferred Requirements

• Experience in media and entertainment, gaming, retail, or financial services.
• Prior consulting experience.
• Experience at a growth-stage internet or software company.