Solutions Architect, Startups & SMB

Details

Stripe is a financial infrastructure platform used by businesses to accept payments, grow revenue, and accelerate new business opportunities.

The Startups and Small and Medium Businesses (SSMB) Solutions Architecture team works with technical and business leaders, payments leaders, and product engineering teams in the mid-market segment. The team evangelizes Stripe solutions, identifies and proposes solutions to complex business challenges, establishes best practices, and provides business and technical thought leadership.

Responsibilities

• Build consultative, trusted relationships with C-level executives and technical decision-makers.
• Provide business and technical thought leadership and advise customers on mission-critical business challenges.
• Apply Stripe's Payments, SaaS, Banking-as-a-Service, and Link Network solutions to customer challenges.
• Drive technical wins by delivering demos, responding to RFPs, evangelizing Stripe products, and collaborating internally on customer-aligned narratives.
• Create scalable customer-engagement processes, including one-to-many engagements, webinars, and office hours.
• Develop partnerships and reusable assets such as videos and templates to support the sales process.
• Expand Stripe's footprint within existing accounts by introducing new capabilities and local payment methods in global markets and business units.
• Collaborate with go-to-market, product, and marketing teams to deliver executive briefings for SSMB accounts.
• Represent customer insights, trends, and opportunities to Stripe's product team.
• Work with professional services and partners to accelerate activations and time to live.
• Collaborate with partners to help Stripe scale and reach its total addressable market.
• Travel approximately 25% of the time to connect with users and collaborate internally.

Requirements

• At least 2 years of experience in a similar customer-facing engineering role, such as solutions architect, sales engineer, customer success, or professional services delivery, with at least 5 years of total relevant experience.
• Experience in fintech, payment technology, or a global software enterprise.
• Experience presenting and architecting solutions for customers; payments-domain experience is preferred.
• Strong background in writing code in at least two of Stripe's primary deployment languages, such as Ruby, Python, JavaScript, Java, or Go.
• Excellent oral, written, and presentation skills, with the ability to explain complex concepts to technical and non-technical audiences.
• Ability to learn Stripe solutions, including Payments, Billing, and Connect.
• Ability to understand how technologies and systems such as ERP, CRM, billing, tax, and legacy systems interact.
• Executive engagement skills and the ability to establish credibility with key decision-makers at all levels.
• Strong organizational and time-management skills, with the ability to manage competing priorities across multiple opportunities and customers.
• Strong collaboration skills and the ability to work effectively with the broader go-to-market team.
• Experience solving open-ended business problems using technology and creative thinking.
• Ability and willingness to travel according to business needs.