Manager, Payments Performance (Southeast Asia and China)

Details

Who We Are

About Stripe

Stripe is a financial infrastructure platform for businesses. Millions of companies—from the world’s largest enterprises to the most ambitious startups—use Stripe to accept payments, grow their revenue, and accelerate new business opportunities. Stripe’s mission is to increase the GDP of the internet.

About the Team

The Global Payments Performance team helps Stripe and its users reduce costs, optimize conversion, reduce fraud, and respond effectively to changes in the payments landscape. The team leads data-driven discussions with existing and prospective customers on optimization strategies including card network costs, acceptance, fraud, and cross-border flows.

What You’ll Do

Lead a team of high-performing Payments Performance Strategists supporting the Southeast Asia and China region. The team works closely with Sales to differentiate Stripe and win deals, and with Customer Success to help customers succeed on Stripe.

Responsibilities

• Build and lead a team of Payment Performance Strategists across the Southeast Asia and China region.
• Develop the long-term vision and strategy for a growing team and scale day-to-day operations.
• Coach, mentor, and guide the team in developing its regional narrative and consultative approach.
• Develop relationships with regional and global leadership to ensure that the team is optimally positioned to deliver value for Stripe and its users.
• Work cross-functionally within Stripe to provide expertise on major strategic initiatives.
• Engage directly with the leadership teams of strategic users as an executive sponsor or through Stripe’s executive briefings.
• Improve the quality of Stripe’s payments products through consultation with Product and R&D teams.
• Increase user acquisition and retention through direct user engagement, scaled workshops, and training.
• Accelerate adoption of payments software and services by advising on product development, assisting with go-to-market strategy, conducting training, and joining calls.
• Elevate Stripe’s reputation within the payments community by engaging with users, analysts, and payments consultants.

Requirements

• Strong management skills for planning and executing complex cross-functional projects.
• 10+ years of experience, including 3–5 years of people management experience, in Business Analytics, Business Operations, Finance and Strategy, Technical Account Management, or Payment Strategy at a leading technology or payments company, or at a top management consulting firm.
• Excellent written and verbal communication skills in English and Mandarin, as the work will primarily involve customers from Southeast Asia and China.
• Proven ability to build strong collaborative working relationships with business partners.
• Ability to deal effectively with ambiguity and thrive in an unstructured, fast-moving environment.
• Proven ability to be a self-starter capable of driving business results.
• Energy, enthusiasm, and passion for making customers successful.
• Ability to operate and execute in a highly ambiguous and fast-paced environment.
• Ability to communicate technical concepts clearly and personably, both orally and in writing, to technical and non-technical audiences.
• Proven ability to operate in a collaborative cross-functional team environment and provide thought leadership to help drive consensus and reach key decisions.
• Strong analytical and project management skills.

Preferred Qualifications

• Comprehensive knowledge of card network regulations, fraud management best practices, and local payment methods.
• Experience with AI tools, SQL, dashboard building, modeling, or reporting.
• Experience presenting data-driven analyses to senior business leaders.