Manager, Solutions Architecture

Details

Stripe is a financial infrastructure platform for businesses. The Solutions Architecture Team partners with users to realize their full potential through prescriptive solutions that drive growth and success.

The team works with C-level executives, finance leaders, product design and engineering teams at global brands and platforms building financial services solutions with Stripe. Solutions Architects collaborate with Account Executives, Professional Services, Customer Success Managers, Partners, Technical Account Managers, and Product Teams to develop and execute account strategies for enterprises, digital natives, SaaS platforms, startups, and mid-market users.

This leader will build and mentor a pre-sales engineering team, support business growth through upsells and co-selling, and collaborate with sales, partner, professional services, product development, and marketing teams.

Responsibilities

• Partner with cross-functional teams to develop the strategy and execution plan for the relevant business segment.
• Recruit, hire, lead, retain, and coach a world-class pre-sales team.
• Advocate for pre-sales within the organization.
• Align with business-line leadership to understand trends and share insights with Stripe leadership and product teams.
• Maintain a positive outlook, can-do attitude, and growth mindset while leading and motivating Solutions Architects in a fast-paced environment.
• Define and drive team success by empowering the team to grow existing business through upsell and cross-sell motions.
• Partner with Sales, Marketing, Professional Services, Partners, Product, and Development teams on joint go-to-market initiatives.
• Establish strong relationships with key decision-makers and build credibility at all levels of an organization.
• Serve as an executive champion and lead executive briefing center engagements with important customers.
• Maintain strong relationships with product teams and represent the voice of users and customers to influence product direction and feature priorities.
• Lead and support the team through complex evaluations, problem-solving, and challenging customer environments.
• Build processes to measure the performance and impact of the Solutions Architecture Team.
• Stay current on industry trends and competitive dynamics to shape user engagement strategies.
• Represent Stripe at industry events, conferences, and customer business reviews.
• Act as an escalation point for pre-sales and post-sales technical issues.

Requirements

• At least 3 years of pre-sales leadership experience and 10 or more years of experience in a technical sales function.
• Track record of building and leading high-performing solutions architecture or engineering teams, ideally in SaaS or usage-based businesses.
• Experience working with Enterprise, Digital Native, and SaaS Platform business models.
• Energy, enthusiasm, and passion for making customers successful.
• Previous technical sales experience with APIs and/or experience in the payments industry.
• Strong executive presence and ability to foster deep relationships with users.
• Bachelor's degree or equivalent military experience.
• Willingness to travel approximately 25% of the time to engage with customers and collaborate with internal teams.