Manager, Solution Architecture Platforms

Details

Who We Are

Stripe is a financial infrastructure platform for businesses. Millions of companies—from the world's largest enterprises to the most ambitious startups—use Stripe to accept payments, grow their revenue, and accelerate new business opportunities. Stripe's mission is to increase the GDP of the internet.

The Platforms Solutions Architecture Team partners with users to realize their full potential through the adoption of prescriptive solutions that drive growth and success. The team works with C-level executives, finance leaders, product design and engineering teams at global brands and platforms building financial services solutions with Stripe.

The Solutions Architecture team collaborates closely with Account Executives, Professional Services, Customer Success Managers, Partners, Technical Account Managers, and Product Teams to develop and execute account strategies for SaaS platforms of all types and sizes. The team also works with innovative startup users to position Stripe's offerings and solutions for their use cases.

This leader will build and mentor a pre-sales engineering team, grow the existing user base through upsells, cross-sells, and co-sells, and collaborate with sales, partner, professional services, product development, and marketing teams. The role requires strong interpersonal skills, executive presence, and the ability to act as a trusted advisor and drive outcomes for users.

Responsibilities

• Act as a business and technical thought leader by partnering with cross-functional teams to define segment strategy and execution plans.
• Recruit, hire, lead, retain, and coach a world-class pre-sales team, and advocate for the Solution Architecture organization.
• Align with segment leaders to understand trends and share insights with Stripe leadership and product teams.
• Foster a positive outlook, can-do attitude, and growth mindset while motivating Solutions Architects in a fast-paced, changing environment.
• Define and drive team success by enabling the growth of existing business through upsell and cross-sell motions.
• Partner with Sales, Marketing, Professional Services, Partners, Product, and Development teams on joint go-to-market initiatives that drive positive user outcomes, revenue retention, and growth.
• Establish strong relationships with key decision-makers and build credibility at all organizational levels.
• Serve as an executive champion and lead executive briefing center engagements with key customers.
• Maintain strong relationships with product teams and represent user and customer needs to influence product direction and feature priorities.
• Drive collaboration across teams and unify stakeholders at all levels of the organization.
• Lead and support the team through complex evaluations, problem-solving, and challenging customer environments.
• Build processes to measure the performance and impact of the Solutions Architecture Team and optimize it for evolving business needs.
• Stay current on industry trends and competitive dynamics to shape user-engagement strategies.
• Represent Stripe at industry events, conferences, and customer business reviews, and contribute to industry best practices.
• Act as an escalation point for pre-sales and post-sales technical issues.

Requirements

• At least 3 years of pre-sales leadership experience.
• At least 10 years of experience in a technical sales, consulting, implementation, or go-to-market function.
• A track record of building and leading solution architecture or engineering teams, ideally in SaaS or usage-based businesses.
• Energy, enthusiasm, and passion for making customers successful.
• Previous technical sales experience with APIs and/or experience in the payments industry.
• Strong executive presence and the ability to foster deep relationships with users.
• Bachelor's degree or equivalent military experience.
• Willingness to travel approximately 25% of the time to engage with customers and collaborate with internal teams.
• SaaS platform business model experience is a bonus.