Network Operations Technician

📍 Dublin, Ireland

USD 55,000-110,000 per year

MIDDLE

✅ On-site

Tech Stack
Tag name is followed by "@" symbol and proficiency level value. About proficiency levels:

1-2 — basic awareness. Minimal hands-on experience, and a rudimentary understanding of the technology's purpose;

3-6 — daily use. Comfortable and regular usage, capable of handling common tasks and challenges related to the technology;

7-9 — you are an expert, you can teach others, you know all the pitfalls and tricks;

10 — exceptional knowledge, comprehensive understanding, and adeptness in all aspects of the technology, including advanced problem-solving. Think twice before claiming or demanding such level.

BGP @ 2 Bash @ 3 Communication @ 3 Customer Support @ 3 Data Analysis @ 3 Debugging @ 3 Networking @ 2 Python @ 3 SQL @ 3 Security @ 3

Details

SpaceXAI is seeking a Network Operations Technician to operate the growing Starlink Network and the company’s SuperCompute Datacenter Networks. The role involves responding to real-time network events and anomalies, facilitating incident response, supporting engineering teams, managing network changes and maintenance, and improving operational processes within the Network Operations Center.

Responsibilities

Detect and triage emerging anomalies on satellites, ground stations, terrestrial network interoperability and interconnections, network colocation sites, and internet points of presence.
Provide centralized awareness and management of routine and emergency maintenance performed by SpaceX personnel and partner contractors.
Execute rapid incident response for major network disruptions.
Own investigation, troubleshooting, and resolution efforts for common network issues.
Provide advanced troubleshooting support and resolution for complex residential and enterprise escalations in coordination with internal teams.
Measure, preserve, and improve the uptime and performance of the Starlink Network.
Follow and improve processes used to operate the Starlink Network.

Requirements

High school diploma or equivalency certificate.
At least 1 year of professional experience troubleshooting and operating computer systems in a network, IT, or security setting, including a Network Operations Center, Security Operations Center, or data center operations environment.
Ability to take on projects requiring initiative and the development of new expertise.
Ability to work effectively in a dynamic environment with rapidly changing needs and requirements.
Experience in mission-critical operations where attention to detail and communication are required.
Industry-recognized technical certifications such as Network+, Security+, CCNA, or JNCIA are preferred.
Ability to perform network troubleshooting using packet captures and/or device telemetry to identify the root cause of network issues.
Familiarity with networking technologies including MAC, Wi-Fi, WDM, IPv4, IPv6, STP, VLANs, VXLANs, QinQ, BGP, OSPF, IS-IS, RDMA, DNS, DHCP, NTP, NAT, MACsec, ACLs, and anti-DDoS measures.
Knowledge of and troubleshooting experience with common consumer devices, including IoT, home security, and smart devices.
Residential or business customer interaction experience; customer support experience is preferred.
Experience debugging complex systems using data analysis.
Basic software experience in Python, SQL, Bash, or similar languages.
A bachelor’s degree in IT, Computer Science, Cybersecurity, or a STEM discipline is preferred.
Availability for daytime on-shift rotations and weekends as needed.

Benefits

The compensation package includes equity, comprehensive medical, vision, and dental coverage, access to a 401(k) retirement plan, short- and long-term disability insurance, life insurance, and other discounts and perks. SpaceXAI is an equal opportunity employer.